Touchpoint managers act between hirarchies: bridge builders between top and bottom



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We are moved by the idea to make the world of work more human - without constant pressure for efficiency, stress and fear. As Publisher Best of HR - Berufebilder.de® with podcast, eLearning-on-demand offers and news service we share 15 years of experience with our customers (Samsung, Otto, state institutions). By the Top20 female blogger and consultant Simone Janson, referenced in ARD, ZEIT, Wikipedia .
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The world of work has changed indisputably. She has become more collaborative and more connected. The shaping of a corresponding corporate culture plays an increasingly important role. For this purpose, a new job was created: the internal Touchpoint Manager. Touchpoint managers act between hierarchies: bridge builders between top and bottom touchpoint management

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Here writes for you: Anne M. Schüller is a management thinker, keynote speaker, business coach and multiple award-winning bestselling author. She has repeatedly been named Top Voice by Business Network LinkedIn. Profile

Touchpoint Manager: Link in the Company

Overview

As a link between the organization, employees and the management, the internal touchpoint manager is responsible for business-related issues and the well-being of people.

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He cares about the physical, mental and emotional fitness of the company, so that their performance remains at its peak.

Touchpoint managers are strategic and operational

Overview

This function has both strategic and operational components. This is why she is much more than just a little coworker.

In times of talent scarcity and social media talk, it can make a decisive contribution to the future of a company.

Between the Hirarchien: Bridge builders between top and bottom

Overview

In this respect, an internal Touchpoint Manager needs the absolute backing of the management, because his way is bumpy and he does not always make friends.

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Anyone who is on the road as an athlete of the interests of the employees, inevitably, also covers maladministration. An internal touchpoint manager is an advocate of the employees and bridge builders between up and down.

More than employee stroking: The possible task field

Overview

  • Office organization and office life
  • Employee events and social projects
  • Sports and health programs
  • Initiate employee surveys
  • Prevention of employee turnover
  • Involvement in employee selection
  • Onboarding and offboarding
  • Exit interviews and pastoral care
  • Supervision of employer rating portals
  • Heart box, good soul, mediator
  • In-house ideas management
  • Moderation of internal touchpoint projects
  • Networking all beyond department boundaries

Requirements profile Touchpoint Manager: Generalist with mature personality

Overview

In this respect, the internal Touchpoint Manager is generalist. He has a mature personality, which is at the same time binding and sensitive, but also analytical and structuring.

The applicant should be able to work in an interdisciplinary manner and be familiar with both management and HR topics.

Why a touchpoint manager? Between all disciplines

Overview

He needs psychological knowledge and coaching skills. He is moderator, networker, communicator and diplomat in one person. He must be passionately convinced of the usefulness of his function in order to be able to convince. The Collaborator Touchpoint Management process can be used to systematize this task.

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Communities need systems of order and also develop hierarchies. The clarification of the hierarchy within a group is necessary and therefore enjoys a high priority. In business interaction, however, this is usually exaggerated. The excesses of power and the overarching hierarchy are above all a hindrance in our new business world - and sometimes even deadly.

Recognize Hirarchies: To probe the status

Overview

If two people meet, then they will - and this happens completely unconsciously - first explore their status. Among other things, the following questions are checked:

  • Is the other more powerful, more attractive, more influential, more intelligent, more prosperous, or poorer than I am?
  • Is he able to take away the woman / man?
  • What is his social reputation?
  • Is he threatening my territory or workplace?
  • How do I know if he is above or below me?

Correctly interpret subtle gestures of power

Overview

Usually, such a status comparison is subtle and hardly perceptible: the form of the welcome ritual, the intensity of the eye contact, the gesture's gesture, the proportion of speaking time.

High pitches testify allegiance, the "tone of conviction" claims respect. By the way, basses earn more on average than tenors on the job. Buzzing voices, says our brains, just want to play, stern faces and sonorous voices are serious.

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Power Imbalance: The consequences of high status and low status

Overview

High status indicates without asking. Low status listens without saying anything. And when "lower ones" talk, their hints are irrelevant. Upper ones need signs of power and also signs of devotion in order to be sure of their status sovereignty at all times.

Submission signals are a soft voice, an evasive look, a side-sloping head, self-indulgence, a submissive smile, a timid apology. Such gestures produce bite inhibition.

About perceived and institutionalized hierarchies

Overview

Investigations have shown, by the way, that the winner of a fight increases his testosterone mirror, while he goes to the cellar immediately.

In order for groups to remain viable, there is this subservience automatism - even today. And above all in male packs, this applies: Only when the status question is resolved, rest comes. And only then can one take care of Sachthem.

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  1. Pingback: Blogparade #HRLab #workviernull: Who, if not HR? - Future staff HRM Expo BLOG

  2. Ursula Rosengart

    RT @jobcollege: Professional Touchpoint Manager: Bridgesbuilder between Above & Below: The working world has changed ...

  3. Competencepartner

    Job Profile Touchpoint Manager: Bridge Builders Between Top & Bottom: The world of work has changed ... # Profession #Education

  4. Dirk Steinmetz

    More than employee petting. RT @Berufebilder: Job Profile Touchpoint Manager: Bridge Builder Between Top & Bottom -

  5. Simone Janson

    Berufsbild Touchpoint Manager: bridge builder between Above & Below -

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