Selling to difficult customers: Serenity wins

We make the Working World more Human and Ecological, so we donate Revenue for Certified Reforestation. As Publisher Best of HR - Berufebilder .de® with an unique Book Concept, on-demand eCourses and News Service we share 15 years of Experience with our Customers (Samsung, Otto, State Institutions). By the Top20 -Blogger Simone Janson, referenced in ARD, ZEIT, WELT, Wikipedia .
Copyright: Cover illustration via Amazon.

Distribution is tough: on the one hand, you have to sell something to customers at any price. On the other hand, you also have to deal with complaints from dissatisfied customers. Monica Schori shows in her book how to skilfully handle such situations.

More knowledge - PDF download, eCourses or personal advice

By the way: You will find an overview of the handpicked recommendations of our editors in our section Editorial book tips in cooperation with our partners &!

Here writes for you: Oliver Ibelshäuser is a journalist and owner of the editorial office Text und Vision. Profile

Capture Aggressive Customers


"The job as a consultant / salesperson / support staff would be great, if only there were not many annoying customers." Do you recognize yourself in this statement? Monica Schori understands this attitude absolutely. Nevertheless, they can not catch aggressive customers. But catch it. Her book "Survival in Customer Contact" is ideal for this.

Because Schori helps to correct one's own attitude to the "Motzkis" on the other side of the counter or the telephone line, to bury the self-imposed perfection claims and, if necessary, to counter with a clever or witty spell.

Is the customer still king?


It thus shows to all those who are in direct contact with customers. how to deal with difficult situations and customers. A very useful guide for consultants, salespeople and support staff.

The motto here could be: "The customer is king, but the monarchy is no longer what it used to be"

to build bridges


Schori, with her practical guide, builds the bridge between frustrated sellers and so-called "difficult" customers by putting the negative experiences in a healthy relationship to the overall balance: "The world is full of friendly grateful, sympathetic, understanding and humorous customers who also show their satisfaction". The positive experiences are only too quickly blown out, the author predicts: "One unpleasant customer contact often costs us more energy than the rest of our day-to-day work."

Leave the church in the village


When your customers explode with rage, your heartbeat stays down. Seriously. Do not make the trouble of the customer your own problem, that's the solution. Sounds abstract, but Schori becomes very concrete in her book. For example, if your caller roars into the phone, "your store is total shit !!" you can of course also go to the ceiling.

But it is better that you translate the outburst soberly "He has not only made a bad experience - not with me, but with the Company or even the whole industry "and distance himself emotionally" He has not got his feelings under control - I do. "The reward for these intermediate steps: They immediately regain control of the situation.

The right answers for pesky customers


And to make sure that you are able to get the right answer, you will be able to find the right answer to personal attacks on the desk. Author Schori has taken the trouble to counter the most frequent accusations and insults of disappointed customers with the appropriate answers.

Maybe you were speechless after a hate speech: It does not happen to you anymore. With the answer: "Did I or did we do something or say something that annoyed you so much? If so, I apologize for that. "Land an impact. Want to bet that with such a statement, you are building the bridges you need to make a good turn?

Frustrated salesmen create frustrated customers


Frustrated salespeople create frustrated customers. With her first-class sales guide "Survival in Customer Contact" author Monica Schori does not even get that far. Their practice-proven tips help to stabilize emotionally and skillfully parry unfair attacks. Recommendation!

More knowledge - PDF download, eCourses or personal advice


eBook custom made: You want a book on a topic of your choice? We are happy to put together a book according to your wishes and deliver in a format of your choice. Please enter when booking under "interests" your desire.

49,99 Book now

Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!

16,20 Book now

Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).

149,99 Book now

occupations pictures

You want to comment here? Please the Debate Rules comply, contributions must be unlocked. Your eMailAddress remains secret. More information on the use of your data and how you can counter this can be found in our privacy policy.

  1. To follow debate on this post
  2. All debates follow
  1. Competencepartner

    Selling to difficult customers: serenity prevails: The distribution is a hard bread: On the one hand, ... - Exciting contributionbtyZJCkLoI #Profession # Education

  2. firm-job

    Selling to difficult customers: Serenity wins: Sales is a tough one: First, you have to be a customer ... - Exciting contributionCmBD8PZ6Cn


    Selling to difficult customers: Serenity wins through BERUFEBILDER - Exciting contribution9tzYvkg6zH

  4. Thomas Eggert

    Selling to difficult customers: Serenity wins through BERUFEBILDER - Exciting contributionpqDDLWL9QH

Post a Comment

Your email address will not be published. Required fields are marked with * .

JaI would like to be regularly informed about the latest promotions & offers Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.