Selling and negotiating authentically and well: building trust and relationships through pictures and stories


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Already last week, our small series was about how to be authentic, but at the same time to the wishes of its customers. What can help: Storytelling.

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Lars Schäfer 51Lars Schäfer is a speaker, trainer and is considered a leading expert on the subject of “emotional selling”.

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Trust thanks to pictures and stories

How this builds up with the trust through storytelling exactly, in detail, goes, I would now again show by an example. Because it is clear: With disinterest or egoism, you do not arouse confidence and sell nothing.

In a seminar, two extremely different participants faced each other in a practical exercise: one - the salesman - was highly motivated, powerful and inspiring; the other participant who was to play the customer was objective, calm and concerned with information. He spoke rather quietly and was a reserved person.

Pursuit instead of coming together

Fortunately, these two gentlemen separated a table. Because the salesman sprayed with energy and enthusiasm about his actions, that he - half-sitting, half over the table bent - the customer more and more accommodating.

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His counterpart, with his chair, inevitably moved farther and farther backwards and began to tilt lightly against the wall (you know that from your school days.) He was watching him.

What is missing: adaptability

You can imagine that our seller has not been commissioned in this scene. Although he was really a very lively and enthusiastic guy, he had, contrary to the expectation of all other participants of the seminar, also paid attention to his counterpart. Later on in the feedback discussion, he stated that he had noticed the backward movement of his customer.

However, he could not implement this observation: the necessary adaptability was missing! He had tried to achieve his goal with his own kind, without even taking a small step towards his customers.

Less is more

Here a little restraint would have been appropriate, a little more flexibility. With a little lower volume, for example, and with a slightly lower power level, the seller would have had more success.

Of course, if you're a quiet seller as a seller, it doesn't do much SenseYou may not be able to keep up with the pace of a very lively customer either. However, with a little "courage to fill the gap" you can also increase your speed a bit to move with your customer on a comparable level.

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Trust through visual language

Another important aspect of adaptability is your language of product and price argumentation: It should convince the customers of you and your product and build confidence.

You can do this if you speak clearly and unambiguously (yes, dear customer, the product is just right for you because ...), rather positively than negatively (not: “We can't do it.”, But: “We can do it on ... ”) and use a pictorial language. This gives the customer a better idea of ​​what will happen once he holds your product in his hands.

Enclose yourself as a whole personality

In this way, you can also clarify complicated relationships and give the customer the last incentive to buy that he still needed. When an entrepreneur confronted an ad seller of a large newspaper with the objection “With the plethora of advertisements ours goes down,” he replied: “If you place the advertisement with us as I have offered you, it will be so pleasantly noticed like a lush green tree in the desert. ”

As a complete personality you can be part of your sales talk: bring the humorous and the serious part with you, the loud, the soft, the strong, and why not the weak part. If you are reasonably authentic, attentive and responsive to your customers, you will soon be closer to your sales target: a loyal customer who is happy to buy from you regularly.

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  1. Job college

    Authentic & sell well 4/4: 7 quick tips for storytelling from Lars Schäfer - Highly recommended SMXK32VIqb - Highly recommended IHeMS1n4uG

  2. REGIS GMBH

    Authentic & sell well 4/4: 7 quick tips for storytelling by
    Lars Schäfer

    via @berufebilder - Recommended contribution fh8KFbybFp

  3. Thomas Eggert

    Authentic & sell well 4/4: 7 quick tips for storytelling by
    Lars Schäfer

    via @berufebilder - Recommended contribution 5Yn30UvtHb

  4. Monika Paitl

    To meet the needs of your customers: - Very interesting!550j8 - by @LarsSchaefer

  5. Magdalena Unger

    3rd part of my series on berufebilder.de "How to recognize the wishes of your customers."

  6. Monika Paitl

    Useful tips on how to recognize the wishes of your customers. From @LarsSchaefer. - Very interesting!550h9 #Emotional sales

  7. Lars Schäfer

    Hello Mrs. Handl,

    Thanks for the compliment, I'm very happy.
    To give only a brief answer to your question:
    Since we are our interlocutor on the phone and in EmailIf you don't see s, just hear or even read, it is all the more important to actively listen and, in the case of mail, to actively “read”, means to read between the lines.
    Lots and very formulated (Please forgive :-)): Ask questions, keep the door and listen. Find out how your customer really ticks what drives him.
    For more tips, please have a look at meier homepage and my blog.
    Best regards,
    Lars Schäfer

  8. Tanja Handl

    Thanks for the article - very exciting advice for direct customer contact. I would also be interested in what tips there are especially for the phone and for emails - how can you best find out what customers want there? I look forward to your answer.

    With kind regards, Tanja Handl

  9. Monika Paitl

    Tips worth reading RT @larsschaefer: 3rd part of my series berufebilder.de "How to recognize the wishes of your customers."

  10. Holger Froese

    Series - the "tricks" of good buyers: 10 Tips on how to recognize the wishes of your customers Commented on Twitter

  11. Patrick Jentsch

    Series - the “tricks” of good salespeople: 10 tips on how to recognize the wishes of your customers: On the ...

  12. Michael Moesslang

    3rd part of my series on berufebilder.de "How to recognize the wishes of your customers."

  13. Wolfgang Hamm

    3rd part of my series on berufebilder.de "How to recognize the wishes of your customers."

  14. Lars Schäfer

    3rd part of my series on berufebilder.de "How to recognize the wishes of your customers."

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