BIO | Legal aid in the event of flight cancellations and delays: the consumer protection startup


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Während Company As Uber or Facebook are due to their greed for profit in the criticism, shows the Austrian Andreas Sernetz, that a private enterprise (here a promotional video) can be used for consumer protection.


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Simone Janson Simone JansonSimone Janson is publisherGerman Top20 blogger and Consultant for HR communication.

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Be good and make a profit?

Consumer protection in Germany is traditionally rather something for associations and non-profit organizations.

On the other hand, so the thinking, the evil, capitalist Company, which also include profit-oriented startups. If you are committed to others, you can not earn anything.

Startup for passenger rights

The Austrians Andreas Sernetz and Michael Flandorfer have shown with their FairPlane idea that there is another way: They founded a company that campaigns for air passenger rights - and makes money from it. But only if it is successful.

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Here's how it works: On the FairPlane.de platform, flight passengers can assert their compensation claims against airlines. These claims arise from flight delays of more than three hours, flight cancellations or overbooked flights.

Competences

FairPlane bundles compensation claims and hands them over to experienced and specialized travel lawyers. To this end, the company cooperates with international law enforcement networks, consumer protection associations and insurance companies.

In principle, FairPlane offers nothing but a network of experts who help the passenger to get his rights - especially if the addressee of the lawsuit sits abroad and thus seems unattainable for ordinary citizens.

Ingeniously simple and customer friendly

This is as simple as it is ingenious, because for the individual passenger the lengthy legal process becomes a comfortable walk. The success rate of the cases represented by FairPlane is around 85 percent.

And he does not even have a cost risk: the company assumes all attorney and eventual court costs. FairPlane does not charge any processing fees, but a purely performance-based fee of 24,5 percent (plus VAT) of the actual compensation paid.

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High value for the customer

The success of the business idea guarantees its high value, especially in Germany. FairPlane alone counted 2014 for Germany 13 workflights - from warning strikes at individual airports to Germany-wide strikes of entire airlines.

By comparison, in Greece there were only two work stoppages during the same period - an air traffic controller strike at the end of January 2014 and a general strike at the end of November in which the entire airspace was closed.

In France, 2014 had to cope with the impact of five job cuts. Italy recorded six strikes. On the Apennine peninsula, the air traffic controllers, who were responsible for four labor struggles, were particularly striking. In France, Air France was affected twofold. Both times, the pilots took off in September.

Awarded several times

In March 2013, the Travel Industry Club (TIC) honored FairPlane as one of the three most innovative companies in the German travel industry in the nationwide “Best Practice Award” competition.

In June 2013, FairPlane won the prestigious “springboard” award of the Internet Travel Sales Association (VIR) in the “Established” category.

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    • Rainer Schultze

      Compensation can also apply to the people here: https://myflyright.com/en/
      They are paid only in the case of an Eroflgs in the process :)

      • Simone Janson

        Thanks for the hint!

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