Project management, information and knowledge exchange: communication in a team


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An important aspect of project work in the Team is how projects work in communication, yes even gets going. So how exactly do information management and knowledge exchange work?

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Dr. Oliver Krone Best of HR – Berufebilder.de®Dr. Oliver Krone, an MBA in International Business Management, is an international expert in knowledge integration.

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Teamwork - how it does not work

At the beginning there is the thing with the tunnel vision - that means the same, express it differently

Hyde was defined as an employee who took dull care to enforce his departmental interests. Now the problem is that Hyde not only represents the interests of his department.

On top of that, he is also vaccinated with the stereotypes about the employees from the departments, and also carries a lot from his “home” into the project.

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Always are everyone right?

That means we enter the space in which everyone is always right in discussions - from their own perspective - and others just always think wrong or use wrong methods.

The drawback is that Hyde is so "trained" to see the world as it is seen in his department. The problem is that there are many problems, but they all describe the same project object - just appear from different perspectives and therefore appear to be completely “incompatible”. This is where knowledge integration comes in.

Find compromises with which everyone is satisfied

The question is how the Hydes' agree on a problem description without explicit “winning departments”.

If every Hyde now has his own perspective on the project problem, describes a certain course of action as “pure teaching”, then blind spots automatically arise in problem analysis and correction. There are simple gaps in knowledge that no one likes to admit.

What is Knowledge Integrating?

The main task of knowledge integration can then be described as follows: It is about the substantial development of the gaps in the project perspectives of the Hydes.

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The search for options to accept the diversity of the other project participants and not to regard them as "stupid", but to see the differences in knowledge and the associated perspective differences as a benefit for everyone.

The right way to deal with knowledge

A form of Jekyll's and Hyde's dealings with their differences in knowledge, and how all Jekyll and Hyde come to a common denominator - taking into account what the other Jekylls and Hydes have said about the project object.

The simple question is: How can Hyde, as the “agent of the department”, enter into a dialogue with Jekyll in order to act creatively with the perspectives and working methods of others and to promote the project goals.

Find a language that everyone understands!

If I assume that Hyde is only a functional side of Jekyll and represents his specialized departmental knowledge, then Hyde is a human being like anyone else who could be without a specialist chinese. The only problem is that in the office the role of Hyde is premium suspects and is thus overburdened.

It is therefore about knowledge integration to find a language level in the communication that allows a conversation from person to person. Knowledge will thus be integrated into the knowledge integration into an object which can be communicated via language.

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Communication with additional information

The art is to provide your own knowledge with the “package information” that enables others to recognize that I am sharing my knowledge - creating moments of enlightenment for others.

To achieve the goal, Jekyll has to think about Hyde, so to speak. It is important to look for the content that allows the other hydes to understand how and why my perspective looks like it is. It is not all about communicating everything, but to dissolve the mis (t) understanding before they arise.

Knowledge integration consists of several core components

Knowledge integration then becomes a program that consists of three core components

  1. Recognition of the differences and correctness of other “knowledge bases”,
  2. a conscious communication between Hydes who recognize themselves as Jekylls and so can communicate their knowledge, and
  3. learn from Hyde what is important for others.

Norms thus create instructions for action in the project to which the participants hold (ideally).

Information management promotes innovation

The motto could also be: Down with the defense hinges. Because the defense arsenal can be shut down, as the parties know about how to behave.

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And thus all of a sudden potential is released for very funny things that are supposedly so important in today's economy: creativity and innovation. This is the only way new projects can emerge.


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  1. simonejanson

    Series standards and knowledge exchange - knowledge integration and what it is: when Jekyll ...

  2. Simone Janson

    Series standards and knowledge exchange - knowledge integration and what it is: when Jekyll ...

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