3 lessons too: Touchpoint Management & Customer Journey

We are moved by the idea to make the world of work more human - without constant pressure for efficiency, stress and fear. As Publisher Best of HR - Berufebilder.de® with podcast, eLearning-on-demand offers and news service we share 15 years of experience with our customers (Samsung, Otto, state institutions). By the Top20 female blogger and consultant Simone Janson, referenced in ARD, ZEIT, Wikipedia , eLearning on Demand: Here you can tailor, book and download online courses according to your wishes.

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Best of HR Berufebilder
Inspiration & Marketing (Academy)

Touchpoint Management and Customer Journey: Classic sales models no longer work!

The rules of the game in communication and sales are dictated today by the customers. The marketing of the future is therefore based on touchpoints - and on the customer journey. But many providers are still busy with advertising channels. They are the external counterpart of internal department silos: they act side by side without being networked. And with the classic sales models you can not get much further. Read more
Best of HR Berufebilder
Inspiration & Marketing (Academy)

Touchpoint Management and Customer Journey: Success has who understands the buying journey of the customer

Not only on a journey to foreign countries, but also on a journey through the communication and service landscape of a company, you can experience something. In the process, every contact leaves its mark: in the minds and hearts of people - and often enough on the web. Because, as in real life, you want to talk about your journey. Read more

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