3 lessons on: Touchpoint Management & Customer Journey

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Best of HR Berufebilder

In our Academy you can compile your personal eCourse on Demand and download it with worksheets - also with a discount! That's how it's done: Enter topic of your choice in the search function or select a completed course - maximum 30 lessons. If you want more, please Package 2 book. Now update the page with the article selection. You now have 24h hours, the eCourse as eBook download. Alternatively, we also offer individually supervised eMail-courses or consultant packages.

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Inspiration & Marketing (Academy)

Understanding customers: The best customer journey wins

Not only on a journey to foreign countries, but also on a journey through the communication and service landscape of a company, you can experience something. In the process, every contact leaves its mark: in the minds and hearts of people - and often enough on the web. Because, as in real life, you want to talk about your journey. Read more
Inspiration & Marketing (Academy)

Why touchpoint management? Classic sales models no longer work!

The rules of the game in communication and sales are dictated today by the customers. The marketing of the future is therefore based on touchpoints - and on the customer journey. But many providers are still busy with advertising channels. They are the external counterpart of internal department silos: they act side by side without being networked. And with the classic sales models you can not get much further. Read more

Our BooksAll books

Our books: sales figures, libraries and bookstores

Our books are read worldwide in bookstores and libraries - including the German National Library, Amazon, Apple iBookstore, Google Play, Weltbild, Hugendubel, Barnes and Nobel - and many others. Below is a detailed overview: Read more

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