Do not take the buck!
First of all, one thing has to be said very clearly: one Chefwho is abused by his coworkers to play judges, moves quickly out of the woods. Because this black Peter is the worst card for the boss!
Business celebration at Grundner Communications. After an afternoon in the high-wire climbing garden, you sit on outoor chairs around the huge barbecue area and hold skewers over the embers. Comfortable mood is spreading. The guitar of Dr. Grass hat man rechtzeitig verschwinden lassen, so dass einem gemütlichen Ausklang am Feuer nichts mehr im Weg steht.
"Boss, you have to ..."
Ms. Opdenhövel and Ms. Seliger-Eggenbrecht approach the chef, who is calmly roasting his king prawns. “Boss, you have to say a word of power. Controllers drink our coffee in our coffee kitchen, but do not share the costs. ” Mr. Grundner starts up from his reverie. He does not notice that the conversations around him have suddenly stopped. With long ears, everyone who is within earshot tries to get his award.
Mr. Grundner has a hard time. Like Solomon, he was to make wise decisions and to make it right for everyone. He does not know the whole background for a long time: the controlling always bring the biscuits for everyone. No matter how his judgment turns out, he can only put himself in the nettles.
Judges make their fingers dirty
Whether it's cookies or coffee, or the fact that 15 grams of merchandise printed for the main customer has become too heavy and therefore costs 1,2 million more postage, Mr. Grundner is abused by his staff to get their hands dirty ,
Information now has the unpleasant property of changing on the way through the hierarchical levels miraculously. Sometimes they even disappear completely. And differently. It depends on who owns the boss's ear and who has the intentions.
The secret of changing information
A “We in the editorial team should install a further correction loop before the print job for the catalog goes out” quickly becomes “The editorial team has once again completely messed up”.
So if Mr. Grundner now wants to make a decision based on incomplete or even incorrect information, he has to demonstrate supernatural abilities. And he won't be able to please everyone. There will always be one who triumphantly "Well please!" says, and one who withdraws angry or offended.
What to do instead?
Do not let the Black Peter slump. Make it clear that it is not your task to serve as a court of justice for other hierarchical levels. If conflicts are not carried out where they are created but are transferred to a higher level, it is perhaps quite pleasant for the employees.
Because it is then the boss who must relate the position. And this with questionable information. At the same time, a major step towards the dependency and the lack of independence of the employees is done. Since you can only say: off into the kindergarten!
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German edition: ISBN 9783965960985
English version: ISBN 9783965960992 (Translation notice)
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