[Founder Report] Mobile, personal travel consultant: "I am a travel agent"


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That's a thing with prejudice. For a long time refuted, they persist persistently. Even Albert Einstein knew: "It is easier to split a nucleus than a prejudice." I can only confirm that as an independent travel consultant: Most people still believe that the holiday with me is more expensive than the travel agency.

[Founder Report] Mobile, personal travel consultant:

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Advising customers when, where and how they like it

Overview

But that's not true. Who books with me, no longer has to pay, but gets a lot of personal service. Because as a mobile travel saleswoman, I adjust to the wishes of the customers: I advise them when, where and how they like it.

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And unlike a stationary travel agency, I also have no fixed opening hours, the customers do not have to wait and the vacation planning goes completely undisturbed. The flexible advisory times are especially important for people with little time or families and couples who want to plan a holiday together.

The customer is Kaiser - a basic attitude!

Overview

Because you have to be absolutely service-oriented. The customer is not just a king but an emperor - and for me this attitude is the basic prerequisite for overcoming this job.

Travel consultant is still my Traumberuf, I learned from the pike on. After her apprenticeship as a travel agent, I became acquainted with other pages of tourism in the ticketing and as a product manager of an organizer.

Travel as a heart affair

Overview

But the tour sales is for me a heart affair. When the kids were out of the big, I wanted to work again. The idea of ​​self-employment was obvious. Because this is how I could and can combine family and work wonderfully.

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I work when the children - eleven and twelve years old - are at school and in the evening or on weekends when my husband is at home. I am flexible in terms of time, that is important to me and meets my clients.

Advice: Mostly on the phone

Overview

House visits are only part of my job. Most of the discussions take place by telephone. I send the holiday offers by e-mail to the customers. At 98 percent is then booked directly, so a high success rate.

As diverse as their customers are, their holiday wishes are so different. Whether it is a package tour, cruise, flight or the self-developed tour with the campers through the USA - the travel consultant will find the right one for everyone. And this is rum. Meanwhile, I have several hundred customers and many of them book with me again and again.

From flyer-laying to oral propaganda

Overview

But this was not always the case. In the beginning, it takes a lot of self-initiative to build up a customer base when I dared to take the step into self-employment with my mobile travel agency e-travel2008u.

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In the beginning I designed flyers - for example in my handball club. Later I advertised at a local fair with my own booth, was a sponsor of travel vouchers at local events and organized my own information evening. I often wore a light blue T-shirt with white letters saying, "I'm a travel agent."

Enlightening about my personal service

Overview

I wanted to clarify what a mobile travel consultant actually does. After all, mobile travel agencies offer the same services that customers receive in the travel agency.

Basically, only the shop floor makes the difference. The technology employed by the travel agency staff is also available to the independent consultants through a partner in the background who also handles the collection and issuing of the travel documents.

Sales organizations for mobile travel consultants

Overview

There are now several sales organizations that specifically take care of the needs of mobile travel consultants. In addition to independent providers such as Amondo or Solamento, major tour operators such as TUI and Neckermann have also established their own sales branches.

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Industry leader TUI recently launched "Feria", a second brand explicitly targeted at travel agency owners who are closing their office but still wanting to sell travel.

Association of independent travel consultants

Overview

For mobile travel consultants, there has been a separate association, the association of self-employed travel consultants in Germany (VSRD) since 2006, which is only allowed to join only trained travel buyers or persons with a comparable qualification.

And its goal is to further publicize the profession. Then the prejudice can be split more easily than an atomic nucleus.

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  1. Sasha Nitsche

    In addition, I would like to mention for solamento that we have developed our concept for mobile travel sellers in a company and a strong brand. That is, our philosophy is that we welcome every type of travel consultant and do not "demote or separate" through different brands. We see ourselves as a team and each type is enriched by its concerns. This is why all consultants from your tourism home office have basically the same conditions and corresponding development opportunities. Certainly a further advantage is certainly one of the largest selection possibilities on CRS systems, such as merlin, jack, amadeus, bistroportal or LM Plus. The same is true for travel agency owners who would like to think about a kind of touristic retirement and would like to sell their travel agency but would like to take care of the customers. An important difference is certainly that you as a travel consultant in our company has no sales pressure and also no booking quotas - I consider this in the course of the Internet comparison very important so that you can present your customers a best possible travel comparison and offer price - from one full-range. In other words, we are independent of the group but receive the 100% support from tour operators, also in terms of further education and further education in the tourism industry. By the way, we are holders of all agency contracts, ie we do not book under or employ external call centers - quite the opposite. We have a specialized service center for your successful activity. The professional travel advice, a motivated team and a comprehensive service make the job as a travel consultant with us. Tip: If you compare the offers, then look not only at prices or commissions, but also for the comprehensive service and the quality of the offer. If you want to sell travel in the future, then certainly also to make money and offer your customers a comprehensive service and as we say - also in the name of travel consultants "quality has your price and who buys cheaply, buys twice". A last note: If you are submitting your business registration, make sure that you do not specify "mobile travel agency" (this often sounds like a commercial trader is a trader) Travel and travel accessories, so they are somewhat broader in your sphere of effect.

    • Simone Janson

      Hello Mr. Nitsche, thank you for the detailed explanations, which offer for interested also some useful value - even if they come a little advertising therefore.

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