Leadership Tools for the New World of Work: The Collaborator Touchpoint Management


Work better, information as desired! We give you the information you really need and are committed to a better and more ecological working environment. When Book Publisher Best of HR – Berufebilder.de® with Unique Book Concept and eCourses we offer over 20 years of experience in Corporate Publishing - with Clients like Samsung, Otto, Governmental Institutions. Publisher Simone Janson also heads the Institute Berufebilder Yourweb, which awards scholarships, for example, and belongs one of the top 10 female German bloggers, referenced in ARD, ZEIT, WELT, Wikipedia .
Copyright:  Artwork created as part of a free collaboration with Shutterstock. ,

Company can only survive in the future if they win over the intelligence and full creative power of top talents. Because the market is merciless. And customers know no pardon. Therefore, great things must happen in every “moment of truth”.

touchpoint management

Here writes for you:

 

Anne M. Schüller's Profile anne-m-schueller_portrait-mit-hutAnne M. Schüller is a management thinker, keynote speaker, business coach and multiple award-winning bestselling author. She has repeatedly been named Top Voice by the business network LinkedIn.

  Profile

From the author:

Read


Read


Read


Read


Read


Customers are looking at one Company always as a unit

Customers perceive a company holistically. If something gets stuck in just one place or a single employee fails, that can mean the end today. That's why employee development shouldn't just be about promoting a few high potentials with a lot of effort.

Regardless of whether they are employed on a permanent or temporary basis, and regardless of whether they are involved as internal or external employees on a project-by-project basis: All employees must be able and willing to deliver their best performance. How does a company do that? Through the collaborator touchpoint management.

What the Collaborator Touchpoint Management Can Do

Collaborator Touchpoint Management, known as the German employee contact point management, is the coordination of all points of contact between the executives and employees of an organization.

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

The aim of the overall four-step process is to improve the quality of contact, to create inspiring working conditions and to create appealing performance potentials within the framework of an appreciative climate.

Every interaction between “top” and “bottom” can be used as an opportunity to increase the excellence of the employees, to strengthen their emotional connection to the company and to trigger effective word of mouth both internally and externally.

Between great enthusiasm and bitter disappointment

Positive and negative experiences can be made at every touchpoint, which can strengthen or reduce the number of employees or lead to a shrinking of the employee management. Every occurrence can be a tangle on the scale.

For this reason, the different types of employees and the resulting employee behavior are analyzed in the Collaborator Touchpoint Management, in order to identify the individual work motifs and to promote the specific talents better.

In this way, interpersonal as well as organizational motivational inhibitors should be recognized and put away. In the end, it is a sum of details that determines whether an employee remains “must” or “wants”, whether he achieves average or top performance, and whether he stays or leaves.

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

An employee's “journey” through the company

The Collaborator Touchpoint Management looks at the “journey” of an employee through the company and starts from their point of view. In doing so, it takes the requirements of our new working world into account. It arranges their increasing complexity into an overall system. And all employees are geared towards the wellbeing of customers.

Thus, the intensive discussion with each internal touchpoint not only increases the employee's performance, but also frees up efficiency reserves. It leads to resource optimization as well as time and cost savings. And externally, it leads to a strengthening of the employer brand, to a higher customer loyalty, to the acquisition of new customers by recommendation and thus to healthy returns.

The points to be dealt with are tackled together with the members of the organization. Thus, the own people to active advisors of the management, which makes expensive consulting by large consulting firms often dispensable. Because most of the knowledge is already in the company, it just needs to be teased out.

The Collaborator Touchpoint Management in four steps

In step 1, all interaction points that an applicant has with the company and an employee has or could have as part of the collaboration with a manager are sighted. The events that happen there are categorized as “disappointing”, “okay” and “inspiring”. It is about the critical events as well as the positive experiences that could happen there or, in the worst case, happen to you. Employees are actively involved in this analysis phase through appropriate questions.

Step 2 includes defining the desired target situation and exploring suitable (more) procedures at those points of interaction that you want to optimize for the targeted groups of employees. This involves both a corporate culture basis and, specifically, what is desired and undesired. Love points have to be strengthened and pain points eliminated as quickly as possible.

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

Step 3 deals with the planning and implementation of measures that lead from the analyzed actual situation to the desired desired situation. Much has to be taken into the hands of the executives themselves internal touchpoint manager transferred, and some can be conceived together with the employees in the context of large group events. Less is more. So you choose a topic that is already burning everyone's nails. Or you start with a few important touchpoints. Or you can choose a “Quick Win” to start, a measure that promises quick results.

Step 4 is about monitoring results and optimizing leadership. Touchpoint measures should above all have a positive effect on the employee-related key figures, such as the average length of stay, the fluctuation rate, the illness, the employee's willingness to recommend and the employee productivity.

At the end of the path is an organization that is highly efficient - and deeply humane.CTMP_Collaborator Tochpoint Management


More knowledge - PDF download, eCourse on demand or personal advice


Offline download: Download this text as PDF -  Read usage rights, Because we do not automatically submit the title of this text for privacy reasons: When buying in "interests" the title register if support is needed. After buying text exclusively Download at this URL (please save). Or for a little more directly an entire book or eCourse with this text buy, read on.

3,99 Book now


Read customer feedback and buy a book on this topic at a discount: Do you like this text and want to read more information about it? Buy the right book including this text, buy it here in two languages, as a member even with a 20 percent discount. Would you like to take a look at the book first? You can do this by previewing the book look at and then purchase on the book page.

German edition: ISBN 9783965961661

7,99  Buy directly

English version: ISBN 9783965961678 (Translation notice)

7,99  Buy directly


Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!

19,99 Book now


Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).

179,99 Book now



You want to comment here? Please the Debate Rules comply, contributions must be unlocked. Your eMailAddress remains secret. More information on the use of your data and how you can counter this can be found in our Privacy Policy.

  1. To follow debate on this post
  2. All debates follow
  1. Ursula Rosengart

    Management tools for the new world of work - Exciting contributionUFUX04W4f1

  2. Harriet Lemcke

    RT @anneschueller: A management tool for the new workplace: the Collaborator Touchpoint Management - Exciting contributiongKCHamlhzJ

  3. RR

    RT @anneschueller: A management tool for the new workplace: the Collaborator Touchpoint Management - Exciting contributiongKCHamlhzJ

  4. Anne M. Schüller

    A management tool for the new workplace: the Collaborator Touchpoint Management - Exciting contributiongKCHamlhzJ

  5. firm-job

    Management tools for the new world of work (2/3): The Collaborator Touchpoint Management: Companies can ... - Exciting contribution3VwiU5wzd9

  6. Thomas Eggert

    Management tools for the new workplace (2 / 3): The Collaborator Touchpoint Management via BERUFEBILDER - Exciting contributionrTTbQR3dSn

  7. Competencepartner

    Management tools for the new world of work (2/3): The Collaborator Touchpoint Management: Company ... - Exciting contributionbqciYIWr8p #Profile #Development

Post a Comment

Your email address will not be published. Required fields are marked with * .

Ja, I would like to be informed about the latest promotions and offers via Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.