Something is wrong here
He writes and writes, hastily banging his fingers on the keys. The keyboard has tremendous customer qualities. Others, on the other hand, are missing, such as the reaction rate. Each time you press the button, it takes about two to five seconds for the letter to appear on the screen.
Delaying trend increasingly. In between phrases whole sentences in a Aufwasch on the screen - together with the only now to see mistakes. Hannes slams his right index finger rhythmically and with vehement pressure on "Erase backwards" to the correction point. Whereby this "deleting backwards" is a few seconds more homeopathic than intended.
"At the moment all technicians are busy"
With increased nervous tension, Hannes picks up the phone and contacts the in-house IT hotline. "At the moment all technicians are busy. We ask for patience for the short wait.
For a question concerning office automation, select the key 1, for SAP key 2, for hardware and location questions key 3, for printer and scanner problems key 4 "and so on. Button 8 promises the recall of the personal adviser, who will answer about an hour later.
Something he missed
Hannes, still tense and distracted with manual work, explains his problem to the IT consultant. His smug smile is even perceived by phone and brings Hannes even more on the palm. "We announced three days ago that there is a release of the Office system today. It lasts until five o'clock in the afternoon. During this time, the PC systems can not be fully used. But tomorrow everything will work again. "
Hannes is not very enthusiastic: "I hear about this for the first time". The Head of IT Specialist Support Dispatch Manager says bluntly, "Stand in the eMail from Tuesday. "Knowing that IT always has a longer lever and that IT consultants are the real managers, Hannes gives up. Nevertheless, he searches furtively for the corresponding eMail-Message. Easily ashamed, he finds her: unread, arrived on Tuesday at 09.01 clock. He is beaten and logs off on customer visit. Nothing works without IT in the office anyway.
"The system is currently not available"
Shortly after five he returns much better mood. Now the IT should work. He says. He starts the PC. "The system is currently not available" is the succinct message. In addition, something smaller in the same window: "Please contact your system manager".
Hannes can not be told twice. With fresh energy and annoyance he picks up the phone. "Welcome to the IT service. Thank you for your call. The support hotline is available from 08.00 - 17.00 Watch for your needs. For calls outside these hours, leave a message or send us one eMail-Message". "Exactly! A eMailSend message when the system is out of service. "Hannes only speaks to himself when his nerves are blank. Like right now.
Something is to be done now
As a manager Hannes is used to making decisions and acting. He picks up his smartphone and looks in software user blogs for solutions on how to set up a company-internal office system. "They'll get to know me" escapes in a whisper, but not without irony.
"Aha, there it is", Hannes finds it, crack the protection systems via a link and uninstall the Office package. Triumphantly, he states "Micro scrap is gone - even the man is - even outside office hours". He pulls down the latest version of Linux and bangs Apache OpenOffice on it. Now he can write his document without delay. It seems to work fine - only the printer now spits out everything in Japanese characters.
Business is business
The nervous costume of Hannes hangs on a thin thread. But looking for solutions, he lives up to his reputation as a "stubborn man of action". He writes the preparation task by hand on a DIN A4 page, scans it with 600 dpi, saves the document as a compressed jpg file and prints it out.
"It looks perfect," he praises himself, copies the message and puts it in the physical mailbox to colleagues in the management board. It displaces the idea of how unpleasant the conversation with the IT Head for Specialist Support Dispatch Manager will be if it will contact him tomorrow. Well, business-is-business - who does not act has lost.
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