Intercultural Competence - 8 Tips: Successfully mastering international encounters


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Manners that seem quite common and harmless to us cannot go down well with foreign guests or customers. Because: not all culture is created equal. Moving safely on the international stage is therefore an art.

Intercultural Competence - 8 Tips: Successfully mastering international encounters

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Maria Theresia Radinger Best of HR – Berufebilder.de®Maria Theresia Radinger is a corporate consultant and behavior expert with her own TV show.

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1. Assess gestures and facial expressions correctly

Do not underestimate the importance of non-verbal communication and become aware of how you use gestures, facial expressions, eye contact and touch, and what your attitude towards others is.

2. Avoid insults and blemishes

Quickly you can step into the wrong place abroad and insult your hosts. The more exotic the country, the more important it is to find out in advance what needs to be avoided. But even those who do not travel abroad win through intercultural communication.

3. Know the customs and traditions of the host country

The flowers as a gift, are received with a disturbed look? Friendly wave is considered an insult? And a welcome over the threshold brings misfortune.

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In business relationships abroad, knowledge of the customs and traditions of the respective countries decide whether or not to graduate. Sometimes a little thing is enough and you leave a bad impression without wanting to. Therefore, travelers should thoroughly study the culture and manners in question beforehand.

4. Master the rules, of course

Intercultural competences can not be taught through rehearsed rules. Appreciation, Respect and respect for the interlocutors should shape the way they interact. But that is not always easy.

Because: who knows and rules the rules, just has more success! Whether at a business lunch or a telephone conversation with the customer, in every situation it is important to present oneself well. After all, it is always about social recognition and you receive it today more than ever with naturalness and confident appearance.

5. Complex manners as a new ability to succeed

Because manners have become complex in our time: patterns of life are changing, extended families are rare, singles are on the rise, manners and manners are changing, classic boundaries between poor and rich are no longer clearly attributable to status symbols, trends such as regionalization and globalization Feeling affect communication.

Demarcation, openness, alignment, exchange - multicultural competence is multi-faceted and demands a great deal, both professionally and privately.

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6. Criteria for the assessment of other cultures

If we want to get into business with people from other cultures and achieve successful degrees, then you can judge the culture in a country according to the following criteria:

  • What business practices are there?
  • What is the prevailing mentality?
  • Which national language (s) are there?
  • What is the position of women in society?
  • Which religion (s) are formative?
  • How much does the political system affect people?

7. Learn to understand cultures

Every human being is influenced by the culture of his environment during his childhood. The influence of the country we grow up in is often underestimated! It's like a program that runs in the background and influences our perceptions, judgments and actions!

Anyone who understands a different culture in such a way that it understands the forerunners of their members, can foresee them and makes their communication with them in such a way that their effect corresponds to their intention, is competent in this culture.

8. To train awareness of one's own culture

However, intercultural competence means even more: Interculturally competent is a person whose awareness of his or her own cultural assumptions and learning experiences is so pronounced that it also communicatively competently performs in unknown societies. To do that, you have to deal with your own culture.

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German edition: ISBN 9783965965423

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English version: ISBN 9783965965430 (Translation notice)

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