So you become the ideal boss: 4 principles for success


Work better, information as desired! We give you the information you really need and are committed to a better and more ecological working environment. When Book Publisher Best of HR – Berufebilder.de® with Unique Book Concept and eCourses we offer over 20 years of experience in Corporate Publishing - with Clients like Samsung, Otto, Governmental Institutions. Publisher Simone Janson also heads the Institute Berufebilder Yourweb, which awards scholarships, among other things, and was one of the top 20 female German bloggers, referenced in ARD, ZEIT, WELT, Wikipedia .
Copyright:  Artwork created as part of a free collaboration with Shutterstock. ,

A communication professional is characterized, among other things, by making other people openly and freely express themselves. How does he do it? Best of HR – Berufebilder.de®

Here writes for you:

 

Jürgen W. Goldfoot 75Jürgen W. Goldfuß is a columnist at Handelsblatt, a management consultant and manager for executives.

  Profile

From the author:

Read


Read


Main thing good listener

A communication professional must also be a good listener. He listens to the words as well as recognizes what is “between the lines”. Because if you find out why the interlocutor says something that is his motivation, it is much easier to respond to the needs of the other person, especially if the interlocutor is more of a taciturn type.

Rhetorical skills

To the qualities of a good one Executive also include rhetorical skills. It is not a question of verbally "flattening" the conversation partner, but rather of being able to hold a conversation promptly or to end it at any time. When it comes to critical discussions, it doesn't hurt to have a few humorous comments in stock that can alleviate a tense situation.

4 Basic rules for success

In the case of the right communication there is a lot of catching up. You can talk well, but you can not listen. Something we have not learned in school. There are four basic rules that the professional can master.

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

  • Rule 1: Listen to what is actually said - and break away from what they expected. The classic case: an employee always comes back to your office with the same problems and complaints. Now he is standing in front of you again and you think you know what he wants to tell you today. But you can not know it yet, at most guess - and you prepare your answer without knowing what it is all about. The professional assumes that this is a new topic and he listens patiently until he can get a clear picture of the subject.
  • Rule 2: Do not interrupt your conversation partner. There is nothing that annoys people as much as being interrupted. You may know the phrase "Now let me finish talking". However, if the employee comes back with his old story, you can politely interrupt him with a sentence like "I think we already dealt with the topic yesterday".
  • Rule 3: Minimize interruptions by others. Any conversation that is interrupted, be it by a phone call or by another person, is unnecessarily prolonged. Frequently, the points mentioned above are repeated, perhaps even with increased volume. For important calls, switch your phone and lock the door. The conversation gets shorter and more effective.
  • Rule 4: Provide verbal and non-verbal feedback. Nothing is worse than a conversation partner who sits motionless across from you. A non-verbal signal is, for example, the nod of the head, vertical - not horizontal. Verbal signals are, for example, filler words like “Aha”, “Interesting” or “So”. In any case, give your conversation partner the feeling that you are listening to them actively and with interest.

More knowledge - PDF download, eCourse on demand or personal advice


Offline download: Download this text as PDF -  Read usage rights, Because we do not automatically submit the title of this text for privacy reasons: When buying in "interests" the title register if support is needed. After buying text exclusively Download at this URL (please save). Or for a little more directly an entire book or eCourse with this text buy, read on.

3,99 Book now


Read customer feedback and buy a book on this topic at a discount: Do you like this text and want to read more information about it? Buy the right book including this text, buy it here in two languages, as a member even with a 20 percent discount. Would you like to take a look at the book first? You can do this by previewing the book look at and then purchase on the book page.

German edition: ISBN 9783965961241

7,99  Buy directly

English version: ISBN 9783965961258 (Translation notice)

7,99  Buy directly


Read customer feedback and buy a book on this topic at a discount: Do you like this text and want to read more information about it? Buy the right book including this text, buy it here in two languages, as a member even with a 20 percent discount. Would you like to take a look at the book first? You can do this by previewing the book look at and then purchase on the book page.

German edition: ISBN 9783965961241

7,99  Buy directly

English version: ISBN 9783965961258 (Translation notice)

7,99  Buy directly


Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!

19,99 Book now


Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).

179,99 Book now



You want to comment here? Please the Debate Rules comply, contributions must be unlocked. Your eMailAddress remains secret. More information on the use of your data and how you can counter this can be found in our Privacy Policy.

  1. To follow debate on this post
  2. All debates follow

Post a Comment

Your email address will not be published. Required fields are marked with * .

Ja, I would like to be informed about the latest promotions and offers via Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.