Main thing good listener
A communication professional must also be a good listener. He listens to the words as well as recognizes what is “between the lines”. Because if you find out why the interlocutor says something that is his motivation, it is much easier to respond to the needs of the other person, especially if the interlocutor is more of a taciturn type.
To the qualities of a good one Executive also include rhetorical skills. It is not about verbally "flattening" the conversation partner, but rather being able to hold a conversation promptly or to end it at any time. When it comes to critical discussions, it doesn't hurt to have a few humorous comments in stock that can alleviate a tense situation.
4 Basic rules for success
In the case of the right communication there is a lot of catching up. You can talk well, but you can not listen. Something we have not learned in school. There are four basic rules that the professional can master.
- Rule 1: Listen to what is actually said - and break away from what they expected. The classic case: an employee always comes back to your office with the same problems and complaints. Now he is standing in front of you again and you think you know what he wants to tell you today. But you can not know it yet, at most guess - and you prepare your answer without knowing what it is all about. The professional assumes that this is a new topic and he listens patiently until he can get a clear picture of the subject.
- Rule 2: Do not interrupt your conversation partner. There is nothing that annoys people as much as being interrupted. You may know the sentence "Now let me finally finish talking". However, if the employee comes back with his old story, you can politely interrupt him with a sentence like "I think we already dealt with the topic yesterday".
- Rule 3: Minimize interruptions by others. Any conversation that is interrupted, be it by a phone call or by another person, is unnecessarily prolonged. Frequently, the points mentioned above are repeated, perhaps even with increased volume. For important calls, switch your phone and lock the door. The conversation gets shorter and more effective.
- Rule 4: Provide verbal and non-verbal feedback. Nothing is worse than a conversation partner who sits motionless across from you. A nonverbal signal is, for example, the nod of the head, vertical - not horizontal. Verbal signals are, for example, filler words like "Aha", "Interesting" or "So". In any case, give your conversation partner the feeling that you are listening to them actively and with interest.
Text as PDF, book or eCourse on the topic or personal advice
Offline download: Download this text as PDF - Read usage rights, Because we do not automatically submit the title of this text for privacy reasons: When buying in "interests" the title register if support is needed. After buying text exclusively Download at this URL (please save). Or for a little more directly an entire book or eCourse with this text buy, read on.
Book on the topic with discount: This text is also available in book form and you can buy the title here in two languages. You can also preview the book first look at and then purchase directly on the book page with a 20 percent member discount.
German edition: ISBN 9783965960480
English version: ISBN 9783965960497 (Translation notice)
Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!
Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).