Main thing good listener
A communication professional must also be a good listener. Whereby he listens to the words as well as recognizes what "between the lines" stands for. After all, whoever finds out why the interlocutor says something, what his motivations are, can respond much more easily to the needs of his counterpart, especially if the interlocutor is one of the taciturn types.
To the qualities of a good one Executive also includes rhetorical skills. It is not about verbally "flattening" the conversation partner, but about being able to make or break a conversation at any time. When it comes to critical conversations, it can not hurt to have a few humorous remarks that can defuse a tense situation.
4 Basic rules for success
In the case of the right communication there is a lot of catching up. You can talk well, but you can not listen. Something we have not learned in school. There are four basic rules that the professional can master.
- Rule 1: Listen to what is actually said - and break away from what they expected. The classic case: an employee always comes back to your office with the same problems and complaints. Now he is standing in front of you again and you think you know what he wants to tell you today. But you can not know it yet, at most guess - and you prepare your answer without knowing what it is all about. The professional assumes that this is a new topic and he listens patiently until he can get a clear picture of the subject.
- Rule 2: Do not interrupt your conversation partner. There is nothing that annoys people so much as being interrupted. You may know the phrase "Let me finally finish". However, if the employee comes back with his old story, then you can politely interrupt him with a sentence like "I think we already dealt with the topic yesterday".
- Rule 3: Minimize interruptions by others. Any conversation that is interrupted, be it by a phone call or by another person, is unnecessarily prolonged. Frequently, the points mentioned above are repeated, perhaps even with increased volume. For important calls, switch your phone and lock the door. The conversation gets shorter and more effective.
- Rule 4: Give verbal and non-verbal feedback. Nothing is worse than a conversation partner who sits motionless. For example, a non-verbal signal is nodding, vertical - not horizontal. Verbal signals are, for example, filler words such as "Aha", "Interesting" or "So". In any case, make it very important for the other party to feel that you are listening to him actively and with interest.
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