The "selfish" customer
So some customers are masters of making themselves and their suppliers responsible for all the mischief of the world. If, for example, you are operating a machine incorrectly and this is broken, then the supplier should ask for it straight and take over the costs.
If the customer carries his warehouse badly and ordered wrongly, then of course the supplier has to return immediately without any ifs and buts - of course free of charge.
To assess customers correctly
Such customers see their suppliers as a means to an end. They think the seller must be grateful to them for working with him at all.
The fact that customers with this attitude often cost money and nerves, sellers often do not notice.
Honesty is also good for customers
If such customers were to admit their own mistakes more openly and did not expect the supplier to expect miracles, they could also give the seller an appreciation for his commitment.
For example, by accepting the prices above the market average or by extending the order volume in favor of the dedicated supplier.
The "criminal" customer
This type of customer is responsible for destroying jobs and making products and services more expensive. Although many like to buy, they "forget" paying.
Some simply simply change the payment periods by a few weeks, but pay at least. Others lull their creditors with full-bodied promises that they will transfer the money, even if they know that it will not happen.
Scheduled payment delay
Unfortunately, there are more and more customers who know when they buy that they can not pay the bill on time. Unfortunately, this resolution is difficult to prove.
On the other hand, honest customers are openly aware of potential financial bottlenecks before the contract is concluded. The seller can weigh whether or not he accepts this order.
And if unexpected payment difficulties threaten, they do not wait until the third reminder, but instead seek out contact with their creditors so that they can plan accordingly.
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