EnglishGerman

Founder report mobile, personal travel consultant: "I am a travel agency"


Top20 German bloggers, referenced inZEIT, Wikipedia &Blogger Relevance Index, Since 15 years change of the working world: Consulting, Books, News service Best of HR, Seminars&Locations.
Copyright: Artwork created by Simone Janson | Best of HR - Berufebilder.de Image Location: Danziger Straße 4, 63477 Maintal, Germany.

That's a thing with prejudice. For a long time refuted, they persist persistently. Even Albert Einstein knew: "It is easier to split a nucleus than a prejudice." I can only confirm that as an independent travel consultant: Most people still believe that the holiday with me is more expensive than in the travel agency.

Founder's report mobile, personal travel consultant:


Further information & services? Will you member or take advantage of our regular newsletter!

Advising customers when, where and how they like it

But that's not true. If you book with me, you do not have to pay anymore, but gets a lot of personal service. As a mobile travel seller, I meet the wishes of the customers: I advise them when, where and how they like it.

And unlike a stationary travel agency, I also have no fixed opening hours, the customers do not have to wait and the vacation planning goes completely undisturbed. The flexible advisory times are especially important for people with little time or families and couples who want to plan a holiday together.

The customer is Kaiser - a basic attitude!

Because you have to be absolutely service-oriented. The customer is not just a king, but an emperor - and for me this attitude is the basic requirement to be able to make this job over.

Travel consultant is still my Traumberuf, I learned from the pike on. After her apprenticeship as a travel agent, I became acquainted with other pages of tourism in the ticketing and as a product manager of an organizer.

Travel as a heart affair

But the tour sales is for me a heart affair. When the kids were out of the big, I wanted to work again. The idea of ​​self-employment was obvious. Because this is how I could and can combine family and work wonderfully.

I work when the children - eleven and twelve years old - are at school and in the evening or at the weekend when my husband is at home. I am flexible in terms of time, which is important to me and comes to my customers.

Advice: Mostly on the phone

House visits are only part of my job. Most of the discussions take place by telephone. I send the holiday offers by e-mail to the customers. At 98 percent is then booked directly, so a high success rate.

As diverse as their customers are, their holiday wishes are so different. Whether it is a package tour, cruise, flight or the self-developed tour with the campers through the USA - the travel consultant will find the right one for everyone. And this is rum. Meanwhile, I have several hundred customers and many of them book with me again and again.

From flyer-laying to oral propaganda

But this was not always the case. In the beginning, it takes a lot of self-initiative to build up a customer base when I dared to take the step into self-employment with my mobile travel agency e-travel2008u.

In the beginning I designed flyers - for example in my handball club. Later I advertised at a local fair with my own booth, was a sponsor of travel vouchers at local events and organized my own information evening. I often wore a light blue T-shirt with white letters saying, "I'm a travel agent."

Enlightening about my personal service

I wanted to clarify what a mobile travel consultant actually does. After all, mobile travel agencies offer the same services that customers receive in the travel agency.

Basically, only the shop floor makes the difference. The technology employed by the travel agency staff is also available to the independent consultants through a partner in the background who also handles the collection and issuing of the travel documents.

Sales organizations for mobile travel consultants

In the meantime, there are several sales organizations that specifically deal with the needs of mobile travel consultants. In addition to independent suppliers such as Amondo and Solamento, large organizers such as TUI and Neckermann have also founded their own sales branches.

Industry leader TUI recently launched a second brand, "Feria", which explicitly addresses travel agency owners who wish to close their office but still want to sell travel.

Association of independent travel consultants

For mobile travel consultants, there has been a separate association, the association of self-employed travel consultants in Germany (VSRD) since 2006, which is only allowed to join only trained travel buyers or persons with a comparable qualification.

And its goal is to make the profession more widely known. Then the prejudice is easier to split than an atomic nucleus.

More information? Take advantage of our e-courses & personal advice


E-Courses Consultingoccupations pictures

Readers also like