How good manners of career use: 10 tips on business etiquette


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In times of crisis the competition is harder and the selection criteria of the customers are stricter. This is often the case with trifles and interpersonal things. In addition to good value for money, courtesy is an important plus. And: misconduct talks around!

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Dr. Cornelia Topf Dr. Cornelia TopfDr. Cornelia Topf is a certified business coach and international management trainer.

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So much courtesy must be

Many a faux pas, which was once considered a trivial offense, is today reason for a meeting in front of the Kadi. It would be a matter of course, was one of the good manners, if you had them.

Conversely, exaggerated courtesy, such as the hand kiss to the welcome as in the photo, is inappropriate in business everyday life. But how much politeness must be?

So quickly can the reputation be spoiled

Fact is: Good and correct behavior is important in business day. Because: misconduct and bad behavior among former customers, bosses or employees quickly around.

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Rating platforms on the Internet contribute to the fact that one can spoil his good reputation faster than a dear by lack of manners.

10 Tips for the right business etiquette

  1. To deal with the property of others, such as clients and colleagues, as if it were one's own.
  2. Behavior rules change: read a book about the latest behavior rules every now and then, for example, you can now say “health” while sneezing, that was long frowned upon!
  3. If you are unsure what constitutes good behavior, ask an expert.
  4. If you work with others: Do not just take things that I do not have at my desk away from someone else or get in the way - at the buffet, copier or elsewhere.
  5. Basically applies to office supplies, tools, etc. Everything back to where it came from, so that others do not have to search
  6. Courtesy, consideration, respect and modesty are still virtues that are still in demand today!
  7. If you are not punctual, something is not done on time or other mishaps happen: The sooner you talk about it or inform, the better.
  8. “Please, thank you, gladly” are label lubricants, but “Hello” is not the right greeting for a client.
  9. Blasphemy, grumble no one likes and grumble Chef or customers, it is already out of place.
  10. In some circles, a personal “DU” has also established itself in business contacts - be careful, this can get in the eye.

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German edition: ISBN 9783965960558

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English version: ISBN 9783965960541 (Translation notice)

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