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{Study} How we will work in the future: More teamwork, more real-time web communication

Twitter with its real-time communication and Google+ with its video conferences (Hangouts) have made it clear where the journey will go in the Internet communication: more and more for direct communication, also from different locations. A study has now examined how this will affect our work behavior. Umfrage_JCI

To study

Johnson Controls Global WorkPlace Solutions (GWS) has asked 1.700 office workers what changes they expect to 2020 in terms of their work environment. Result: Respondents assume that the office work of the future will be much more involved in teams than in today's work environments.

The research project “Collaboration 2020” was carried out by Dr. Marie Puybaraud, Head of Global WorkPlace Innovation at Johnson Controls Global WorkPlace Solutions, and Dr. Kjetil Kristensen, Strategy Consultant Collaboration at Kristensen Consulting.

What is under investigation

The study looked at how employees today use certain technologies, what work environments they work in, and what changes they expect to see in the years to come. The aim of the study was to get a better idea of ​​how collaborative work patterns affect the business success of Company impact.

For this, the authors consulted office workers from the USA, Great Britain, Germany, Australia, India, Canada and China with at least five years of professional experience. 51,6 percent of participants were women, 48,4 percent men.

How do employees see the future?

Respondents expect that, by using new information and communication technologies, they will spend more time in the team rather than at their desk. Interactive digital screens, touch-sensitive surfaces, and the ability to be connected to video sites with locations anywhere in the world should encourage collaborative work.

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The expected increase in working hours in virtual teams means that employees spend less and less time in individual offices, on the phone, or in traditional meeting rooms.

Teamwork as a creativity driver

Dr. Marie Puybaraud says: “We know that teamwork in the office is an important driver for creativity, innovation and thus for business success. The team is more than the sum of its members. There are already various technologies for team collaboration today.

However, the study shows that there is a great deal of discrepancy between today's possibilities for targeted cooperation and the need to open up in the course of the next decade. Companies that do not invest in collaborative technologies and new work environments impede productivity. This, in turn, affects all those who are designing new working environments or redesigning existing ones. "

The typical office workplace is changing

The typical office workplace is also likely to change. While only one-fifth of respondents currently use team workspaces with specific collaboration technologies, this is likely to be already 52 percent in nine years.

Conversely, the importance of traditional meeting rooms is decreasing: 40 percent of respondents said they are currently using such rooms regularly; for the year 2020, only the 27 percent can be imagined. Also the telephony behavior changes: 50 percent of the interviewees said that they often use their desk telephone, for the year 2020 expects only one third.

Align jobs to the specific purpose

Marie Puybaraud: “The study shows that work environments designed according to the unity principle are less effective than workplaces that are designed for specific purposes. There are no two organizations that are exactly the same. Therefore, every company must design the available office space in such a way that it best supports the respective business model and corporate culture.

The development towards increased teamwork will therefore also change the way of thinking in which companies plan their properties. Spaces that specifically promote collaboration between employees will take up a larger proportion of the space of an office. So in the future it will also be about a better understanding of the interplay of technologies, working methods, how people interact and what role the work environment has in this. ”

Video communication will increase

The use of video communication and other real-time communication technologies will also increase significantly. The surveyed office staff assume that they will be able to use Web conferencing, instant messaging and video conferencing significantly more frequently in 2020 this year.

The proportion of those who regularly participate in web conferences will probably triple - from today 19 percent to 57 percent in 2020. The employees also expect that they will then also use technologies for cooperation that are still under development.

Nearly half of the respondents (44 percent) assume that 2020 will provide three-dimensional video conferencing with a better screen depth and a more realistic view.

Results - Office technologies and workstations today 2020:

  • Frequent use of web conferencing: now 19 percent vs. 57 percent per year 2020
  • Two-dimensional video conferencing: 18 percent vs. 51percent in the year 2020
  • Three-dimensional video conferencing: 44 percent expect 2020 a frequent use
  • Instant Messaging: 33 percent vs. 54 percent
  • Desk phone: 50 percent vs. 33 percent
  • Team workstations with fixed collaborative technologies: 20 percent vs. 52 percent
  • Special rooms for collaboration with colleagues: 18 percent vs. 36 percent
  • Traditional meeting rooms: 40 percent vs. 27 percent

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