From the author:
9. Do not interrupt me and listen to me when I ask questions. Otherwise, I turn to others to solve my problems
That's a huge amount of time. If we take an hour or two, of course, everything else will be left. That was the first realization.
Employee talks cost time
Over the time, many bosses do not think at all, make an 14-hours-day out of an 18-hour-day and say at some point completely finished: "That pisses me off everything. Shitty employees. Do I have to listen to their stuff here? "
But we have to force ourselves to have regular in-depth discussions between employees and employees as well as between employees and employees Chef respectively.
The discipline of listening to employees
We must discipline ourselves to listen to the questions and problems of the employees without being distracted, and to answer them seriously.
My personal tip: You would rather delegate something else, because the contact with the employees is the very first task. Plan this enormous amount of time.
A question of half-life
And we must bear in mind that these talks have a maximum duration of half a year. Some employees often feel left alone after only two months.
Immediately after the conversation there is usually an enormous euphoria: "Sensational, what we have discussed everything there," we tell each other. But the first enthusiasm often fades quickly.
A question of formulation
Let me tell you an example: I have one of the best theory driving instructors, Marco. He has the task to bring the learner drivers to successful theory examinations in seven days.
He has 95 percent success rate. Marco is great. But then he sends a call for help to the other driving instructors: He would not be able to keep this high success rate this time and would like to get tips from them.
Please instead of cry for help
Some other driving instructors then answered him: "Yes, Marco, if the learner drivers do not learn, you can not help it, do not worry."
I hear there but something completely different: Marco wants his colleagues to him with him times and give him feedback, which he can do even better.
What do employees really want?
He could ask more directly: He has a request, which he sends indirectly with the help call. Sometimes you have to come up with what it means.
So, it's about the clear formulation of the question and it's about picking out the questions and wishes that others have.
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