From the author:
7. Do not make hasty promises
Sometimes one makes certain promises out of an euphoria. You say something and later you can not keep your promise. However, you should first think carefully what you promise.
What one promises, one must hold
Because what you promise, you have to hold, that's an old saying and an important wisdom. After all, someone might say, "If you do not keep your promises, I feel terribly let down."
In the parent-child relationship it is known: Papa is constantly on the road and promises his son to go with him on Saturday to football match.
Like the father to the child
And then he can not. Everyone is sorry and the child is most disappointed.
However, that is true at work as well. No employee wants to be promised salary increases, if the Chef can not even estimate if he can keep that promise.
8. Do not be inconsistent
The next question is the demand for pledged promises:
- How consistently are we in our statements and how we act according to them?
- Rowing back permanently after we said something?
When trust is lost
Ten times I said, I throw someone out, because he makes only mistakes - and then I am not consistent. Trust is lost.
If an employee wants to do something and then does not, then I lose confidence in the employee. How consistently can he solve his problems at all? The other way around is the same.
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