From the author:
5. Do not keep me from the consequences of my actions
I often have this protection instinct myself. On the one hand, I want my employees to grow. On the other hand, I talked to them purely.
But I must allow my employees to make the same experiences and mistakes I did earlier. For they can only learn from these experiences.
6. Do not always complain
I sometimes bitch too much, and I have to be careful. Too much grumbling is never good. But that is a multi-faceted issue, because it is always the question of what I look at first.
Criticism - how it matters
Recently, I had a long conversation with an employee. He's a good guy, but he's got a big problem right now. When I say that to him, and so bitch in his eyes, he plays the offended liver sausage.
He gives me content, but he criticizes the way I say it. So he sees himself first and is offended. He does not see the problem to be solved. I mean, however, that we all have to put ourselves under the flag of the company - and only secondarily, is it about the question of the person.
Fear of emotions
We have to learn how to control anger. We always have to ask ourselves: "What is it all about - you or the company?" A colleague then said to me, "Mike, if you argue with that, we all feel it, and that's for the whole thing Company negative."
Many people, and here in particular bosses, feel themselves attacked too fast in their person. I say: First comes the company, then comes the company, the third comes the company, and then comes the employee gladly, and then comes somewhere very low down in the trash: the boss.
The company is always in the foreground
I also do not want to stand up in the organization chart. In an organization chart, the bosses are usually at the top, then the employees, at the bottom the customers. With us it is turned around: above the customers, then the employees, below the bosses.
This is a different way of thinking, and the organigram makes up that. When solving problems, it is not a question of who is the most important person, but the company.
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