Error culture in companies: Automatic data analysis



Previous PartNext part



We are moved by the idea to make the world of work more human - without constant pressure for efficiency, stress and fear. As Publisher Best of HR - Berufebilder.de® with podcast, eLearning-on-demand offers and news service we share 15 years of experience with our customers (Samsung, Otto, state institutions). By the Top20 female blogger and consultant Simone Janson, referenced in ARD, ZEIT, Wikipedia .
Reprint: This text is from the book "Die Macht der versteckten Signale: Wortwahl - Körpersprache - Emotionen. Nonverbale Widerstände erkennen und überwinden (2014)""" from Dr. Gabriele Cerwinka, Gabriele Schranz, published at Linde Verlag, and was left to us for reprint.
Artwork created as part of a free collaboration with Shutterstock. ,

Of course, in addition to the error message systems "operated" by humans, all automatic error reporting systems are also part of the error culture of a company.

Error culture in companies: Automatic data analysis Fehlererkultur010

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

Here writes for you: Gabriele Schranz is a shareholder of Schranz and Cerwinka OEG; Vienna - Zurich. Profile
Here writes for you: Dr. Gabriele Cerwinka is a shareholder of Schranz and Cerwinka OEG. Profile

Anonymous error message system

Overview

The most efficient is a system in which errors can be entered anonymously and unassignable. For example, the error message for airlines is anonymous (see chapter 6), only the route is announced, but not the date and the flight number.

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

In this way even the smallest incidents are reported, without fear of consequences and without the danger of harming a colleague.

The more anonymous, the better

Overview

Anonymity is not possible everywhere. In some processes, reported errors can easily be assigned to persons.

Nevertheless, care should be taken to maximize anonymity. At a minimum, there should also be the possibility of an additional anonymous error message Company give.

Systematic detection of all errors

Overview

The fundamental question a company must ask is how to detect errors. To clarify:

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

  • Which instruments, such as forms and computer systems, are used?
  • How extensively should the errors be described?
  • How are the errors categorized?

A standardized messaging system

Overview

The introduction of a standardized error message system is the most important basis and thus the most important instrument of a positive error culture.

The difficulty lies in the time-saving handling of often time-consuming reporting instruments, which are perceived by the parties as too complex and therefore impractical.

Simple standards

Overview

Clear standards such as an input mask, on which date, time, exact description of the error, possible causes and measures taken so far, as well as possible suggestions for improvement are recorded.

Above all, proposals for an improvement of the situation are to be recorded immediately in connection with the error message, since the directly affected employee is currently dealing with the topic and is thus required to deal constructively with the recognition of the error.

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

Examples of automatic capture

Overview

Examples of this are the Toyota Production System (TPS): Andon, an optical production information system that reports the occurrence of a machine error by means of light signs on a display panel, or Jidoka, a self-controlling fault detection system that detects errors and controls or stops machines via sensors.

Good examples of central reporting systems are CIRS (CIRS Medical in Austria or CIRSNET in Switzerland or ASRS in aviation), in which the entered errors of all participating institutions are recorded, processed and made accessible.

Evaluation of detected errors

Overview

If all errors and near-errors are reported, an enormous amount of data is generated. These are now systematically prepared and evaluated.

This evaluation should be carried out as centrally as possible in order to be able to filter all available data into meaningful findings.

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

Subsequent anonymisation

Overview

Important is the subsequent anonymisation, where this is still necessary. Categorization of errors: When evaluating, it is helpful to distinguish the reported errors and events and to assign them to similar categories.

Thus, frequencies can be determined and hazards assessed. This often also leads to error lists, which can serve as a basis for troubleshooting. The employee has only to tick the error already in the list. This makes sense especially in production processes.

Classification into personal or subject-related errors

Overview

A decisive categorization is the assignment of whether an error has arisen directly as a result of a human error or whether there are factual reasons and causes.

This distinction is fundamental for an accurate determination of the cause.

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

Classification into external and internal errors

Overview

Are factors that are outside of the company, involved in the development of the error, the division into external and internal errors also provides a valuable and notwenige help in uncovering the causes and resolve the source of error.

With the help of the new networking opportunities with the corporate outside world, new instruments of a culture of error are being developed that are based on even more transparency and openness.

Open Source Model

Overview

As an example, we would like to introduce you to the open-source model: The users of a system, ie the customers, contribute to the improvement of a product. They provide data and suggestions that feed into product development.

This leads to an open exchange about undesirable developments. All - companies and customers - are interested in an ongoing improvement.

Tip: Text as PDF or podcast (please read the instructions!) or to this text complete eCourse Download. Regular promotions or news per Newsletter!

The customer is involved

Overview

They trust each other, the provider makes the customer feel like they are sitting in the same boat and are involved in the product development.

So the customer is not just a consumer, but also a participant. This model is mainly found in software development.


Offline download: Download this text as PDF - Read usage rights, Because we do not automatically submit the title of this text for privacy reasons: When buying in "interests" the title register if support is needed. After buying text exclusively Download at this URL (please save).

3,35 Book now


Listen to Podcast & Download MP3: You can listen to this text for free, as member even without annoying popup, or download the MP3 for a fee - Read usage rights, After the purchase page refresh, then you will find the download link here. Because we do not automatically submit the title of this podcast for privacy reasons: When buying in "interests" the title register if support is needed.

3,35 Book now


Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!

16,20 Book now


Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).

149,99 Book now


occupations pictures

You want to comment here? Please the Debate Rules comply, contributions must be unlocked. Your eMailAddress remains secret. More information on the use of your data and how you can counter this can be found in our Privacy Policy.

  1. To follow debate on this post
  2. All debates follow
  3. Debates per eMail subscribe (add link here!)
  1. Linde Publishing

    RT @SimoneJanson: Error Culture in Enterprises - Part 10: Automatic Data Analysis -

  2. Competencepartner

    Error culture in companies - Part 10: Automatic data analysis: In addition to the people of "b ... # Profession #Education

Post a Comment

Your email address will not be published. Required fields are marked with * .

JaI would like to be regularly informed about the latest promotions & offers Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.