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HunterRoland Jäger, known from the show Anne Will, is a management consultant, bestselling author and coach for executives. The graduate in business administration previously worked for many years as an executive for a renowned private bank and in a major consulting firm. The main topics of his work today are leadership, communication, conflict management, change management and self-management. All texts from Roland Jäger.

Ending and balancing conflicts as a manager: Always stay neutral!

Where teams work together conflicts. Bosses and executives should act fairly. But they should never take sides. In practice it is not that easy.

Do not take the buck!

One thing must be done in advance clear be said: a Managerwho is abused by his coworkers to play judges, moves quickly out of the woods. Because this black Peter is the worst card for the boss!

Business celebration at Grundner Communications. After an afternoon in the high-wire climbing garden, you sit on outoor chairs around the huge barbecue area and hold skewers over the embers. Comfortable mood is spreading. The guitar of Dr. Grass has disappeared in time, so that nothing stands in the way of a cozy end to the fire.

"Boss, you have to ..."

Ms. Opdenhövel and Ms. Seliger-Eggenbrecht approach the boss, who is roasting his king prawns in peace. “Boss, you have to say a word of power. Those from Controlling drink our coffee in our coffee kitchen, but do not contribute to the costs. ”Mr. Grundner starts out of his reverie. He doesn't even notice that the conversations around him have suddenly fallen silent. Everyone sitting within earshot with long ears tries to hear his decision.

Mr. Grundner has a hard time. Like Solomon, he was to make wise decisions and to make it right for everyone. He does not know the whole background for a long time: the controlling always bring the biscuits for everyone. No matter how his judgment turns out, he can only put himself in the nettles.

Judges make their fingers dirty

Whether it's cookies or coffee, or the fact that 15 grams of merchandise printed for the main customer has become too heavy and therefore costs 1,2 million more postage, Mr. Grundner is abused by his staff to get their hands dirty ,

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Information now has the unpleasant property of changing on the way through the hierarchical levels miraculously. Sometimes they even disappear completely. And differently. It depends on who owns the boss's ear and who has the intentions.

The secret of changing information

A “We in the editorial team should build in another correction loop before the print job for the catalog goes out” quickly becomes “The editorial team has messed up again”.

If Mr. Grundner now wants to make a decision on the basis of incomplete or even incorrect information, he has to display supernatural abilities. And he won't be able to please everyone either. There will always be one who says triumphantly, “Well please!” And one who withdraws angrily or offended.

What to do instead?

Do not let the Black Peter slump. Make it clear that it is not your task to serve as a court of justice for other hierarchical levels. If conflicts are not carried out where they are created but are transferred to a higher level, it is perhaps quite pleasant for the employees.

Because it is then the boss who must relate the position. And this with questionable information. At the same time, a major step towards the dependency and the lack of independence of the employees is done. Since you can only say: off into the kindergarten!

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6 responses to "Ending and balancing conflicts as a manager: Always stay neutral!"

  1. firm-job says:

    The secret of optimal leadership - 5/7: Always stay neutral !: Where teams work together, conflicts arise…. - Exciting contributionfvFdQ8BL9k

  2. Competencepartner says:

    The secret of optimal leadership - 5/7: Always stay neutral !: Where teams work together des ... - Exciting contributionHishFnHquz #Professional # Education

  3. Vesterling says:

    RT @Berufebilder: The secret of optimal leadership - 5/7: Always stay neutral! - - Exciting contributionjjtL8ZflEr

  4. Simone Janson says:

    Frisch reblogged: Serie - As boss camouflaged: The executive as a judge

  5. PVD-HR managers says:

    RT @jobcollege: Series - Disguised as a boss: The manager as a judge: Bosses should for the good of their company ...

  6. Competencepartner says:

    Series - Disguised as a boss: The executive as a judge: bosses should for the good of their company ...

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