Employee loyalty with goal-oriented communication: 4 X 3 Tips for optimal feedback


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Many people, and bosses believe: The louder they say something, the better they will be understood. This can be up to choleric seizures in some people. But now hand on heart: unpredictable, screaming, wild - so you certainly shy every employee! But does he understand you correctly?

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Sylvana Pollehn 54Sylvana Pollehn is manager of a restaurant with 40 employees.

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Crititk to the point

By appropriate Feedback Everyone knows where he stands. By praising someone for something very specific, I have already given positive feedback.

The important thing is to get to the point. You can really praise your employees openly before the others.

Just do not show it off

Of course, you should not expose your employees to others. A deeply hurt person never forgives you! He'll quit sooner or later.

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Be sure to take the employee aside. If possible in a secluded room. There you clarify everything in an open conversation.

Weniter expect to do more yourself

In our case, that of Elli, Lisa and her new employee in the last post, the constructive feedback would have helped. As described in the first part of the goal-oriented communication, answers are given by skillful questions.

Unfortunately, Elli has expected too much and left everything to chance - but that does not work.

Communicate - but right!

Through an active situation-appropriate communication, you prevent the termination of employees and work more purposefully.

Den: Unpredictable, screaming, wild so you cow everyone - but does he understand you correctly?

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Gestures and facial expressions communicate with

Our facial expressions, our gestures and our tone of voice can be a curse or a blessing at the same time. We often use these three unconsciously, sometimes consciously. They support communication in a positive or negative way.

Therefore, we should be aware that inappropriate behavior on our part may make others unwanted.

You can never please everyone

It's easy to respond appropriately. People clearly show whether they agree with what - and how you say something.

That you can never please everyone is logical. Just act the way you expect the others to, then at least you have done your best.

Wrong understood communication

An example. Judge for yourself who just misunderstood something again: Irene is currently the shift manager in her restaurant. “Get going! Hurry up! Now let's go! ”Her voice rolls over visibly.

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Manu and Anne are on duty. Some already have tears in their eyes and the other trembles. "What are you standing around for," Irene says. Can't you see how full it is, zack, zack, zack. She pushes Anne energetically and storms to the next guests.

Especially when dealing with stress calm and prudent

She takes the tense expression on her face. Breathing heavily she asks: "What should it be?" The guests look at her grimly.

Manu and Anne, on the other hand, give her a compassionate look. Irene blushes because she realizes how badly she arrives at the guests - not to mention her two employees.

4 X 3 Tips for goal-oriented communication

Had Irene heard better in one of the staff training sessions, Manu and Anne would have been spared a lot, right? I think that we should be particularly calm and prudent, especially in difficult moments of working life. Everything else is backfiring.

3 tips for understandable communication

  1. Basically, first deal with the respective situation.
  2. Then assign your employee exactly.
  3. Then ask specifically.

3 tips for goal-oriented communication

  1. Watch the action and react accordingly.
  2. Do not leave anything to chance.
  3. Give attached feedback.

3 tips for conscious communication

  1. Always control your tone and be predictable for others.
  2. Watch as you move. Do you wave aggressively or radiate peace?
  3. Control yourself. How do you look, grim or friendly?

3 tips for goal-oriented communication

  1. Watch the action and react accordingly.
  2. Do not leave anything to chance.
  3. Give attached feedback.

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  1. Tips for clear communication: This is how you say what you mean »imgriff.com

    [...] then out of the clouds, when you suddenly freak out. Sylvana Pollehn has described a very nice example here from the restaurant manager Irene, who her employees [...]

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    RT @SimoneJanson: Goal-oriented communication: Communicating instead of intimidating # Gesture facial expressions

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