Directing emotions: there is no matter of course!



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Reprint: This text is from the book "Der Abschied von der Sachlichkeit: Wie Sie mit Emotionen tatsächlich für Bewegung sorgen (2015)" by Markus Hornung, published at BusinessVillage Verlag, and was left to us for reprint.
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The first challenge in dealing with the emotions of others is to give the emotion space and make it clear to the sender that his signal is perceived. Directing emotions: there is no matter of course! communication-conflict

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Here writes for you: Markus Hornung is a consultant and speaker on emotional intelligence. Profile

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The transmitter needs security!

Overview

But the news that something has arrived is far from sufficient. For as strange as it sounds, the other has no idea what exactly, exactly what message has come to you.

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However, not only does it require you to be sure that you have received its signal, but it also needs to be sure about what you have received and that this is exactly what it has sent. As long as he does not have this security, he will continue!

Speak emotions directly

Overview

The next step, then, must be to clear the transmitter of the emotion, which is exactly what has arrived. And this can only be achieved by appealing directly to the emotion!

Sounds complicated? Is not it. It's just unfamiliar. Especially for those of you who believe in self-awareness.

Why do not you just say it to him?

Overview

In my seminars and coaching sessions, I repeatedly find that the direct response of an emotion is absolutely unfamiliar to many participants and is almost perceived as an imposition.

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For example, when I ask participants in confrontation with an annoying customer, "Why do not you just tell him you see that he's annoying?", Then I almost always get the same answer: "But that's clear that he is annoying. Everyone sees that! "

There are no self-explanations!

Overview

And that is unfortunately a mistake. There is - I can not repeat it often enough - in interpersonal communication no matter of course!

Let's remember that Jack, the little neurologist in our head, sends a message because of a touch on his value system. We call this message an emotion. In order for him to stop, he must unambiguously arrive as a response signal that his message was understood technically and in terms of content. A "I understand!" Is not enough, never, never!

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  1. Competencepartner

    Directing emotions directly - Part 1: There is no matter of course! from Markus Horn ... - Highly recommended 3uhAkkYW41 #Creation #Education

  2. Thomas Eggert

    Emotions directly appeal - part 1: There is no self-evident! from ... via BERUFEBILDER - Highly recommended HZFeiY2RPW

  3. REGIS GMBH

    Emotions directly appeal - part 1: There is no self-evident! from ... via BERUFEBILDER - Highly recommended gKtgxQBDrh

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