Directing emotions: In the approach



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However, many people do not seem to understand that others do not understand their "natural" emotions. That's why I always like to tell the following story.

Directing emotions: In landing approaching landing_communication

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Here writes for you: Markus Hornung is a consultant and speaker on emotional intelligence. Profile

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The landing approach communication - a perfect metaphor

Overview

Imagine that you are the captain of an 750-occupied Airbus A380 and are approaching Munich Airport. The air traffic controller in the tower sends you a message with the following words: "Take the runway south from the west!"

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What do you think, how will the reaction in the Tower turn out, if you now send back a simple "Understood!" Well, I will tell you. The reaction will be that the air traffic controller asks you emphatically and in presumably little socially acceptable terms to do exactly what you understand.

What exactly did you understand?

Overview

Why? It is quite simple: because, as the transmitter of a clear message, this absolutely unspecific information has no idea what exactly you have understood as the recipient of it!

But he must be absolutely sure that you have understood exactly what he has sent. You obviously understood something ... but what exactly?

"Understood!" Or "I understand!" Just means that you acknowledge that something has arrived at them. The technology and the transmission channel have apparently worked. But what exactly did you understand?

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All fine

Overview

I strongly recommend that you send what your flight instructor taught you: "Roger! Runway coming from the south! "If you report this back, then the air traffic controller knows that you understood his message correctly.

He will have a quick respite and what is even more important for our subject: He will not have to send you any more questions!

Correct understanding saves lives!

Overview

Do you notice something? In aviation, it is vital that the sender of a message can ensure that his statement has arrived technically and in terms of content. Only if the recipient confirms the message word by word, it is ensured that this has arrived.

A misunderstood or incomprehensible message can cause two aircraft to collide. The military is similarly communicated. For a soldier it is self-evident to repeat the command received.

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Misunderstandings with serious consequences

Overview

If a tank commander informs his gunner: "enemy tank on 11 clock", then the gunner repeats the message and immediately aligns the cannon on the target to be attacked.

A misunderstanding could quickly have serious consequences, as in the aviation industry. The same is also the case in sea navigation.


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  1. Competencepartner

    Directing emotions directly - Part 2: In the approach of Markus Hornung: Many people seem ... - Highly recommended JicMA4ENBl #Profession #Development

  2. Thomas Eggert

    Touching emotions directly - part 2: In the landing approach of Markus Hornung via BERUFEBILDER - Highly recommended JwG5gSVSl4

  3. REGIS GMBH

    Touching emotions directly - part 2: In the landing approach of Markus Hornung via BERUFEBILDER - Highly recommended kfVMRcdhNG

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