8S success factors according to Heinemann in detail
With the help of several years of analyzes of consulting projects, business and experience reports and publications which directly or indirectly related to eCommerce, Heinemann summarized his results in these success factors.
If one considers the 8S success factors of Heinemann in connection with the Amazon volume, the XNUMXS success factors, it can again be stated that already five success factors are guaranteed by the Amazon concept.
The benefits of Amazon
Doubtless, the Amazon Shop offers its customers a unique attracting force with a profiled performance promise. In addition, many Amazon communities already exist.
Recently, Amazon is even active in social networks such as Facebook. A more comfortable self-service as Amazon offers, you have to search in eCommerce long.
Search algorithm and supply chain
The search algorithm supported by Amazon A9 provides an unprecedented performance. In terms of security standards and security reputation, Amazon is also a leader in the industry.
Amazon won several awards for its excellence in the system and supply chain. This is also a core competency of the largest German eCommerce provider.
The biggest success is Amazon itself
Looking closely at Heinemann's 8S success factors, it is clear that the Marketplace retailer already has a high potential for success through the use of the Amazon Marketplace sales channel alone.
If the latter ensures that the other three success factors are ensured, a high probability of success for the entrepreneur is no longer an obstacle.
Important: A good sourcing concept
The task of the retailer is primarily to look after an excellent sourcing concept, as possible purchasing shortcomings can hardly be absorbed by the remaining value chain.
At this point it is indispensable for the dealer to have good, fail-safe sources of supply. In addition, the retailer should try to customize the customer approach.
The use of CRM systems
For this purpose, the use of a specially optimized for online retailers CRM system is recommended. In order not to push yourself into an absolute dependency of the Amazon Marketplace, it is recommended to establish parallel to the business with Amazon also a separate source of sales.
Only in this way is it possible in the medium or long term to achieve a brand image based on the strategic success factors of Wirtz. This development of an independent brand in eCommerce is certainly a lengthy and time-consuming process, which is associated with non-negligible cost.
However, it is recommended that part of the cash flow, which can be generated with the Amazon Marketplace in a relatively short time, to invest in the development of a separate brand, if a sustained commitment to the market is desired.
|8S success factor||Description|
|Shop-Attraction and Selling-Preposition||Unique attractiveness of the e-shop and a clearly profiled performance promise|
|Social-Targeting and Societing||Extensive use of communities and social networks|
|Service and search solutions||Excellent and fast self-service, service, and search solutions|
|Singular-focused-Customization and Personalization||Maximum possible individualization and personalization of the customer approach|
|System and Supply Chain Excellence||System and supply chain excellence|
|Security standards and reputation||Best possible security standards and reputation|
|Supplement- and Support-Channel-Strategy||Complement the online lead channel with supporting sales and communication channels|
|Sourcing Concept and Strategic Alliances||Sourcing concept and strategic alliance partnerships|
Heinemann's “killer” differentiation factors
For the future, Heinemann sees a clear differentiation of the online shop business model as necessary in order to be able to form a polarizing consumer behavior. As can be seen in the figure below, Heinemann differentiates according to the four different strategic orientations, “Killer” product, “Killer” price, “Killer” service and “Killer” feature.
This is how Heinemann comes to the conclusion that an online retailer has to use at least one “killer” differentiation factor in order to be successful at all. However, particularly successful online retailers pursue as many of the “killer” differentiation factors as possible.
The 4 “Killer” Success Factors
- “Killer” product: Under “Killer” product the range of the online retailer. It is crucial here to offer the customer an attractive offer (“killer” category) which on the one hand fits the brand statement of the shop and on the other hand is offered at an attractive price-performance ratio. “Killer” products impress with their high level of enthusiasm among customers, are suitable for “viral” marketing ”and often lead to intensive word-of-mouth propaganda.
- Killer Prize: The same also applies to the differentiation factor “killer” price, which must always stand up to the comparison with competitors within the transparent eCommerce area.
- “Killer” feature: A “killer” feature is the property that the user of an Internet channel receives added value, which can be very different in its form. These added values range from an interactive platform on which customers and suppliers can exchange ideas to the solution of a programmatic problem.
- “Killer” service: Heinemann understands “killer” services on the one hand as excellent self-service functionalities in which, for example, the customer is provided with a portal so that he can track his orders or initiate the process of reverse processing independently. This also includes factors such as speed, usability (usability), as well as a complaint and complaints handling.
How does Amazon support its dealers?
The Amazon Marketplace supports the online retailer in the differentiation factors “killer” feature and “killer” service by offering the end customer all the functionalities under a general account through the familiar Amazon web interface. This makes the transaction a lot easier for the end customer.
With regard to the service, Amazon also offers a variety of self-service functionalities, which are also offered for the marketplace. For the differentiation factors “killer” product and “killer” price, Amazon does provide the necessary resources to present the range; The extent to which the latter differentiation factors are used by the entrepreneur for the better is solely up to him.
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