From the dropout to the billionaire
Mark Zuckerberg - Dropout, Facebook founder and world's youngest billionaire. In this dormitory he and his friends developed 10 years ago the world's largest social media platform today.
Originally created as a student exchange medium, Facebook now has 1,3 billion users globally. 27 millions are alone in Germany.
The business is at the forefront of evolution
Since 2007 there are on Facebook official company profiles, so-called fan pages. Big and small companies try to use the direct line to the potential customer or employee. Own Facebook stores are possible, placing job ads and using Facebook as an alternative customer care channel.
According to calculations by serviceCompany reaches an answered question on Facebook through Customer Care ten customers who have the same concern. This reduces customers' potential phone call count - because their questions have already been answered.
Time saving by Facebook
This results in a time savings of the customer care department, their work is more efficient and saves the company in the end expenses. Facebook is developing more and more into a value added link for companies.
Facebook is still the largest and most powerful social media channel. Businesses should include social media in their strategy and keep an eye on the financial benefits. Social Business Controlling is clearly on the rise.
The value of "virtual" companies
The Presseecho was huge as a Facebook at the 18. May 2012 went public. It was the largest stock exchange of an Internet company so far. Although the financial expectations were not met, the overall assessment of the 104 social media platform reached billions of US dollars.
Almost 80 billions of euros for a company that sells no haptic products, but purely in the social web exists. This clearly shows the value of social media as a sales, branding or recruiting channel.
Pure HR social media channels and platforms also achieve considerable company evaluations. LinkedIn - World's largest professional online network - 2011 has already taken the step. The company has a value of three billion euros.
This is a value similar to that which classic companies such as Puma or Fielmann achieved at that time. Even earlier - in the year 2006 - was already the German LinkedIn competitor Xing listed on the stock market. The market value was 269 million euros. "Virtual is the New Real".
It is remarkable that social media companies are able to keep up with the company valuations of well-established traditional companies in a very short time and in some cases surpass them. Also in the list of the richest people in the world are the mostly young founders.
Mark Zuckerberg manages 32,3 with estimated assets of $ 16 billion. Jeff Bezos, founder and president of Amazon.com, just short of ranked 28,8 with an estimated 21 billion dollars.
The Pandora's box is open
Social media are virtual. However, the influence and power that they can sometimes exert are very real. Shitstorms can seriously put established companies in economic danger. Bad product reviews can shatter the sales figures.
Unsatisfactory working conditions speak up in no time and can make the "War for Talents" much more difficult. Transparency is a double-edged thing, but the Pandora's box is now open. It is important to equip and not underestimate the power and impact of social media, but to use for themselves.
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