Dealing with mistakes in the team and the corporate culture [2 checklist]

Work better, information as desired! We give you the information you really need and are committed to a better and more ecological working environment. When Book Publisher Best of HR –® with Unique Book Concept and eCourses we offer over 20 years of experience in Corporate Publishing - with Clients like Samsung, Otto, Governmental Institutions. Publisher Simone Janson also heads the Institute Berufebilder Yourweb, which awards scholarships, for example, and belongs one of the top 10 female German bloggers, referenced in ARD, FAZ, ZEIT, WELT, Wikipedia .
Text comes from: Die Macht der versteckten Signale: Wortwahl - Körpersprache - Emotionen. Nonverbale Widerstände erkennen und überwinden (2014) from Dr. Gabriele Cerwinka, Gabriele Schranz, published by Linde Verlag, Reprints by friendly permission of the publisher.
Copyright:  Artwork created as part of a free collaboration with Shutterstock.

Actually made mistakes pose for that Teamin which the mistake happened is a burden. To avoid this, certain conditions should be met.

team mistakes

Here writes for you:


Gabriele Schranz SchranzGabriele Schranz is a shareholder of Schranz and Cerwinka OEG; Vienna - Zurich.


Here writes for you:


Dr. Gabriele Cerwinka cerwinkaDr. Gabriele Cerwinka is a shareholder of Schranz and Cerwinka OEG.


From the author:




gain trust

To a lasting error culture change in the Company Achieving both top-down and bottom-up actions is required.

A careless relapse into old behavioral patterns of blame and punishment of non-intentional or culpable behavior triggers a severe crisis of confidence in the new system.

The behavior of the company is characterized by an anchoring of error culture. Therefore, you should pay attention to the following points.

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

What should you pay attention to?

  • Mindfulness in the selection and integration of staff: New employees are to be deliberately familiarized with company culture and act from the very first moment in the sense of the agreed game rules.
  • Creating redundancy where it is necessary and possible: Whoever activates a second level of security avoids many mistakes. Similar to a copilot, there is the possibility that even a lower-ranking employee acts as a controlling body and in an emergency the best opinion counts, no matter who expresses it. A second fallback level as an additional level of security serves to avoid errors, especially in the high-risk area such as aviation or medicine.
  • Regular self-critical questioning of your own decisions: Only a self-reflective leadership is capable of constantly improving. If only the processes change, but not the management behavior is adjusted, the improvement is hardly sustainable and will fail in the long run.
  • A top-down view does not release the employee from personal responsibility in dealing with errors and assuming responsibility. If employees only get a culture of errors “prescribed” from above, there is no acceptance. And so the prospects for a more constructive handling of mistakes in the future are slim.

Debt issues produce fear

A stress situation arises especially when the error processing is coupled with fear, shame or guilt questions of the individual.

It is difficult for some team members to accept that people in professional situations do not always act perfectly, others are reproaching themselves for a long time.

Durable stress in the team

In fact, as well as near-misses can lead to a permanent strain on a team, if they are not consciously and employee-oriented.

In the following we have summarized some tips for dealing with mistakes in the team from our concrete coaching practice.

Chechkliste mistake in the team

If an error occurs, the following basic rules apply to all team members:

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

  • If you are concerned about the problem, go to the problem solving, analyze the situation and, if necessary, take responsibility for your actions or as a responsible person for the actions of the team.
  • Clearly delude your own feelings from the level of content, the thing.
  • In your own interest, look at the individuality of your fellow human beings, look at difficult situations due to misconduct, especially from the perspective of the subject matter.
  • You always remain yourself in clarifying conversations with employees, supervisors and outsiders, which creates a trust base and usually opens the door for the active solution.
  • In case of mistakes, do not let yourself be caught up in past discussions, but rather ask and discuss a solution for the future.

When the nerves are blank

When it comes to mistakes and failures, the affectedness is often large and the nerves are bright. In such a situation it is difficult to find the right words.

However, a few reckless sentences of the supervisor from a first emotion destroy possible possible burgeoning approaches of a new handling with errors.

Communication is so important

The quality of communication in a company is crucial to the success of a positive culture of error. We have often seen ambitious projects of a conscious culture of mistakes fail in companies because the culture of conversation was not co-developed.

The best instruments and strategies are of little use if this area is excluded from the considerations. How to communicate the goals and contents of a positive culture of error - whether it is external or internal - is of crucial importance.

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

More knowledge - PDF download, eCourse on demand or personal advice

Offline download: Download this text as PDF -  Read usage rights, Because we do not automatically submit the title of this text for privacy reasons: When buying in "interests" the title register if support is needed. After buying text exclusively Download at this URL (please save). Or for a little more directly an entire book or eCourse with this text buy, read on.

3,99 Book now

Read customer feedback and buy a book on this topic at a discount: Do you like this text and want to read more information about it? Buy the right book including this text, buy it here in two languages, as a member even with a 20 percent discount. Would you like to take a look at the book first? You can do this by previewing the book look at and then purchase on the book page.

German edition: ISBN 9783965963566

7,47  Buy directly

English version: ISBN 9783965963573 (Translation notice)

7,47  Buy directly

Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!

19,99 Book now

Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).

179,99 Book now

You want to comment here? Please the Debate Rules comply, contributions must be unlocked. Your eMailAddress remains secret. More information on the use of your data and how you can counter this can be found in our Privacy Policy.

  1. To follow debate on this post
  2. All debates follow
  1. Competencepartner

    Error culture in companies - Part 21: Checklist for errors in the team: Errors actually occurred ... #Profession #Education


    RT @Berufebilder: Error culture in companies - Part 21: Checklist errors in the team -

Post a Comment

Your email address will not be published. Required fields are marked with * .

Ja, I would like to be informed about the latest promotions and offers via Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.