Communication in everyday life: all-normal-and-easy-so
Everyday life determines our lives, even in business. When dealing with employees, suppliers and customers, the question arises again and again: How do I communicate correctly? Is this what I want to say to my opponent, with this as synonymous as I mean?
Everyday communication takes place wherever informal information is exchanged. To a large extent, dealing with customers also takes place via this everyday communication. But what is behind the term? In contrast to the balanced written language, there is no general definition for everyday language. Everyday life in itself is as diverse and complex as communication.
It is characterized by speech. Formulated is not in well-balanced words, as in prepared lectures or written texts, but spontaneously from the moment out. The immediately used vocabulary of the everyday language is scarcer and the sentence length shorter.
On the other hand, the breadth of the emotions is greater by the assumption of the immediate mood than by the calculated dialogue. It appears to be somewhat more sloppy, more saloppy, but less precise.
Presence as a paradigm
Without presence nobody can score. It is the paraded discipline in every dialogue. To be present means to focus on the moment, to take the complaint partner seriously on the phone, to recognize only vaguely signaled interest.
Anyone who is open to the conversation partner in his / her individual personality has a convincing and convincing effect. Mere adjustment, however, does not work and is quickly perceived as hypocrisy.
The whole body speaks
If our body communicates something other than what is said, the spoken language becomes irrelevant talk without a message or impulse.
Everyday communication has no lead. Since everyone reacts differently in different situations, the dialogue arises from constant impulses - from inside and outside. The other's statement is received as an impulse through the senses and keeps the dialogue alive.
Info center office hall
It is therefore no wonder that industrial radio has such an important role in conveying information: where is information in one Company replaced? For meetings, brainstorming or conference calls? Certainly! And in the hallway. It is a not to be underestimated trading center for news and input of all kinds.
If colleagues happen to meet in the corridor, there are almost always conversations. Sometimes it is the typical office gossip, another time it is about important topics. The advantage is in any case, who dominates this informal everyday communication.
Communicative background radiation
Informal communication in the office corridor is part of everyday working life. It is by no means limited to the insignificant. "Nothing inspires science like chatting with colleagues in the hall," stated Nobel Prize winner in physics Arno Penzias.
Whether it has contributed to its discovery of the background radiation, more precisely the cosmic microwave background radiation, can not be proved. What is certain, however, is that communication is a kind of communicative background radiation and is therefore enormously important for a successful office day.
The short service route
The office floor is not just a traffic zone. Rather, it is the area where employees relax, share ideas, work in teams or even meet with customers. In short: a zone of communication. And everyday.
It is discussed between who and what is going to be done today. At the coffee machine or on the way to lunch break is briefly talked about the current state of the new project.
Information logistics in the past
Hall information, mostly unofficial in character, complements official facts or adds additional knowledge that makes events appear in a different light. The informal flow of information comes from this outstanding position, because no meetings have been convened, no appointments and appointments have to be made.
The interviewees meet unplanned and accidentally. Other attendees and listening passers-by take information and pass it on or actively engage in dialogues. Like radio waves, corridor information also penetrates through open doors to workplaces and to the “receivers” located there.
In statistical terms, special situations have a rather low frequency, which is why they are specific. Everyday life, on the other hand, is characterized by familiar, recurring processes. The everyday communication is also adapted accordingly. Clearly it is important, as a salesman, to prepare well for talks with a customer.
And for an executive it is part of the professionalism to be able to hold challenging employee appraisals. But most professional communication consists of unspectacular topics. Information is given, orders or complaints accepted, contacts established, content agreed. And where can you get an information update faster and more straightforward than via a flood radio?
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German edition: ISBN 9783965963504
English version: ISBN 9783965963511 (Translation notice)
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