Chatbots robots and social media: 6 theses on artificial intelligence in communication


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Are chatboots "The next big thing" in communication? Or is it, despite the digital and mobile hype, soon becoming disillusioned by the impersonal nature of the chatting robots?

Chatbots robots and social media: 6 theses on artificial intelligence in communication Chatbots robots and social media: 6 theses on artificial intelligence in communication

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Here writes for you: Stefan Häseli is an advisor for organizational development. Profile

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Possibilities and limits

Overview

They sneak into our lives almost unnoticed. Dialogue programs that fool us, there would be someone on the other end who understands us. We will be surprised what is possible in this area. And admittedly, they already facilitate our lives in many ways today.

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On the other hand, they encounter their limits in some disciplines - and we with them. Or are we just not ready to cross our human limits in thinking?

6 Theses on Artificial Intelligence in Communication

Overview

So I asked myself what human communication is at all and what the development of the artificial intelligence will change. 6 theses.

  1. Man-Machine Systems: Human-computer interaction. Man-machine communication. Man, interface and technical system quickly become a great whole, which is cheered in the course of the industry 4.0. But did human-machine systems actually support our development? Does it not ask us rather than that it promotes us? Are the increasingly complex technical possibilities connected with each other? Or do they separate us from what makes us human beings? To talk together, to solve problems, to grow together!
  2. The last bastion: More and more machines surround us - both in the private and in the professional environment. The Smart Home, which promises more security and comfort, goes into the digital factory at the fully automated workplace. And all this is controlled by a mobile dialog program. So do technology and artificial intelligence now enter the final bastion of human communication? Replace Chatboots, Siri, Alexa or Google Now the dialogue between two real people?
  3. Is Artificial Intelligence Perfect !? Yeah, because artificial intelligence is intelligent - that's what the name says. She learns, she can hear, speak, understand. It can certainly have a high intelligence quotient. That has advantages. The car's navigation control lets us focus our attention and attention on the traffic - we speak with "you". Hotel search by smartphone, customer service requests at the telecommunications provider by call - everything perfect. Content in any case.
  4. There is a lack of emotions: What is hapting is the emotion. Because an emotional intelligence, lovingly called EQ, is missing the machine. Of course, I can tell the customer information system that something is not working. But how annoyed I am, the system can still not grasp. It's not that smart. And this is technically also understandable: At the moment, it is a pure setting of the language of the language, with the voice and body language missing.
  5. Limits of dialogue programs: If we assume that word communication was once created to express a need, a desire, or a state of well-being, that's exactly what the word alone can not do. It needs the appropriate attitude, the emphasis on it. A word like "super" can be cynical, meaningless, praising, or inspired. Depending on how it is pronounced. In any case, the statement can be diametrically different if I perceive the intricacies in the voice. It does not need intelligence, but empathy. The fact is that often very intelligent people can not perceive the intricacies - similar to the super-intelligent chat boats. The customer says "SUPER" = the customer is satisfied, so it stores the system. No matter how cynical-offensive it was meant to be.
  6. How does communication work at all? Relationships between people are shaped by over 75 percent through communication. Conversely, 75 percent of communication is relationally relevant as well. For good or bad. This refers to the relationship between humans and humans. And since 75 percent is a not insignificant size, it probably remains that there is nothing to replace human communication where it is not just a pertinent clue. Unless we seriously consider the relationship with a device ...


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