From the author:
Impulses from the off
It becomes more and more restless on the floor when action is driven by time and market and it is simply a matter of being faster, better or at least as good.
It becomes creative and downright humorous when the impulses come from the "off", so to speak, in passing. So suddenly there is the answer to a question in the school essay of the daughter, in a play or during a museum visit.
Internal factors X are the often cited but unknown "Hidden Agendas". What does the shareholder, the executive board, have in mind? What is his real concern? Which political calculation plays a role? What information does he hold back - why always?
The suspected "Hidden Agendas" are often sources of rumors and landings and have the tendency to become independent. An information vacuum is filled with self-produced information, and slowly a new consensus reality emerges, knowledge that is accepted by a majority and seen as an everyday reality. People start to act accordingly. The resulting dynamics are usually amazing.
The factor me
The phases of disorder in the change mean that some people use the favor of the hour to place themselves new or better. Sometimes, at the beginning of a process, it is open who will be, how the game looks and where it is going. People who stick to rules and agreements and focus more on content are easily the losers.
In his book "The Logic of Failure" (2003) Dietrich Dörner describes our lack of ability to really plan things to the end in complex situations.
Planning as a guard rail
For this reason, the invitation here to not give up this illusion of planning genius and thus to protect the employees, the customers and themselves a bit from themselves. - Planning is a helpful guard rail, never the reality.
Another, treacherous factual source is our already much-cited blind spot. We are unclear about our perceptual filters, we overlook signals, or listen to information. In other words, we only see what we want to see, and not the guard rails that stand in the way.
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