How do we perceive other people?
People intuitively assess the appearance, the figure, the color of the clothing, the status, the status symbols and the body language of a person within the first seconds, based on personal values, prejudices, experiences and memories.
It is now known from research that our brain needs only about a tenth of a second to form a judgment about a stranger. Of the 11 millions of sensory impressions that flow into us per second, about 10 millions are coming into our brain.
Why is the first impression so important?
Therefore, the first visual impression that a person has of us is usually the most permanent. If this first “picture” is uncomfortable for this person, we may have given an opportunity that will not come back.
In this short time, people get a picture of a person - and at this very moment they have already decided whether this person is considered competent, whether he seems sympathetic and credible - or not.
Optimal impression in job interview - 5 tips
Nowhere does the first impression count as much as in the business and especially in the job interview - because this may decide on the entire later career. No wonder we want to leave a good impression.
1. Know what others are looking at
The first impression is memorable and decides on the quality of later contacts. "There is no second chance for a first impression!" But what is that looking at? At first impression, people rate the following:
- Body and figure
- eye contact
- Hand print and distance zone
- Status and status icons
- Clothing and colors
- Sound of voice and language
2. Stay on the scene
In the professional life, the first impression is about professional competence: whether I trust a person something. The second step is then about sympathy or antipathy. Since antipathy is usually based on reciprocity, it is advisable to remain on the scene.
3. Revising the first impression: Difficult but not impossible
Our increasing life experience allows us to constantly improve our intuition and to use it in the many professional encounters. Nevertheless, the person we are just learning will sort out quickly - whether she wants to or not.
For we know from our own experience how challenging it is to revise the first impression on closer acquaintance.
4. Every day anew
However, your customers and visitors do not just rate the first meeting with employees and executives in your company Companybut the current attitude and mood is perceived anew at each further meeting.
This is why it is so important in the service sector to be aware of its own impact and to ask itself how to act.
5. Also a company is subject to the first impression ...
Applicants are still feeling the responsibility to make the best possible impression. But this is also true for the company. The first impression is not only about people who welcome the visitor to the company, but the guest / customer / applicant collects his impressions much earlier.
Arriving in the car park or in the underground car park, neglected flower pots with wilted flowers, unsuitable decoration, bad or broken lighting, dirty entrance area and other impressions the customer possibly takes with the reception. Much friendliness and professionalism of the employees at the reception are now required, in order to counter the first negative impressions. And yet they are already stored with the customer.
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German edition: ISBN 9783965960381
English version: ISBN 9783965960398 (Translation notice)
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