This entry contains content and information that may be out of date, eg due to legal or statistical changes. Because it can still be helpful to get an overview of the topic, you can still find it here.
Do you have to live with the risk?
Recently I had a little trouble with Amazon.de. Because to me is as Private seller: at Amazon.de-volume that happens what you secretly always have to worry about when you sell on the Internet: I lost a show.
Now I thought quite simply and perhaps a little naive: The buyer wants it just cheap, then he must also live with the shipping risk in the uninsured book shipment. Not so on Amazon.de: Here, the buyer can be reimbursed on request and request by Az-warranty the cost - by Amazon.
Unfortunately then in the next step Amazon.de the seller regresspflichtig. And since Amazon.de the simple with the seller account offsets, one remains as seller s.der cost.
How does that work with the A-Z-Warranty?
How the Az guarantee works in detail, how the buyer applies for it, but above all what exactly happened to me and what my legal objections look like - you can find all of this in this Article nachlesen.
Update: Since the original article is now no longer available in its original location, I have it on Best of HR – Berufebilder.de® again published separately. You will find it as a series of articles (linked at the top of this post).
What can injured parties do?
Meanwhile, our readers want to take legal action against Amazon in a collective complaint. Unfortunately, we are not in the US and so far, however, nothing could be achieved. We are looking forward to more creative ideas.
Until then, it remains to be seen what will happen. And the good advice: Do not send expensive items uninsured, best not to sell anything expensive about Amazon.de. So, even if it sounds tempting: iPhones, iPads, laptops, etc. better not sell on Amazon's market.
Account locked, money simply withheld
On my 2008 published report, many readers have reported themselves for quite different reasons as Amazon victims: Reader Marc reports that his customer account has been blocked. Carl Heinz says that Amazon would like to keep the money for the ordered goods despite the cancellation.
Jörg W. and Henrik write that Amazon is supposed to keep a processing fee because of allegedly wrong Kontodaten.Und Marcel Jödicke had the same problem as I, that he was simply the money for a non-arrived transmission at Amazon retained. Or, as a summary commentary shows: "Amazon.de blocks users without giving reasons, just because they are, for example, family members of people who defend themselves against the arbitrary methods of the company. Amazon simply keeps several thousand euro of customer money without giving reasons, just because the company is obvious want to work with no interest. "
Collective action against Amazon
On the other hand, legal action is now to be taken by collective action. More detailed information can be found in this comment. One of our readers has organized this and is under Amaemail@example.com reachable.
The first have already agreed to participate. If you would like to participate, you can also contact the indicated addresses or post a comment here. Since meanwhile my originally published at akademie.de published experience report is no longer online, I will publish this here again in the coming days as a small series.
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