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"Az warranty" at Amazon.de Marketplace: Private seller beware!
But what exactly had happened? As I said, I had sold 2008 at Amazon a few books as a private seller. Since I did not want to offer my books expensive, I chose an uninsured, open booklet as a dispatch.
And it happened, which everyone, who sells articles over the Internet, always has to fear: The book was lost. Only the empty envelope arrived at the buyer. And that complained first, by the way, not exactly friendly, with me.
The Shipping Dilemma on Amazon
Now you are as a seller of Amazon.de in terms of shipping costs in a dilemma: With Ebay, for example, you can set the shipping itself and the buyers communicate that an insured shipping costs more. The buyer can then decide whether he the Thing is worth it. And you have to say that most people are not.
At Amazon.de, however, there is a so-called shipping charge of three euros. The money does not come to the seller's good, even if Amazon.de so communicates, but Amazon settles the purchase price and lump sum with the costs incurred for the purchase price - and are, unlike Ebay, not exactly low.
So if you want to make a small profit, you have no choice but to set the purchase price accordingly high. This method has Amazon.de me in one eMail even recommended: "It is the seller's responsibility to calculate the sales price so that a delivery with acknowledgment of receipt may be considered."
Who is buying expensive books?
Only: Then it does not buy, because unlike Ebay the buyer can not even determine the price itself. This is exactly what I had in the back of my head: The buyer wants it cheap - then he must also live with the risk that the item is lost when shipping.
And I told the buyer. By the way, I also offered to send the article again because I had just received this book twice. But she did not want that. I would recommend this to any market-place user: Before submitting an application for an Az warranty, you should contact the seller and try to agree amicably.
What happens with an Az warranty?
The buyer turned to Amazon.de and applied for an Az guarantee. Amazon.de asked me for an opinion. I gave that in detail - and then ceased from Amzon.de nothing more. A few days later I had to realize that Amazon.de the money simply with my seller account had been charged.
This practice is legally questionable at least - and I have set out in detail in my article. From tomorrow to more!
Books only go to Amazon?
What irritates me now is that the relatively expensive Amazon market for buyers is still so good, because most people seem to be too comfortable to look at Ebay, where the same books are offered significantly cheaper. Or in other words: books is something that is not running on Ebay.
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