Anti-Amazon Initiative Established: Difficult communication with

Work well, plant 500 trees! We make the Working World more Human and Ecological, so we donate Revenue for Certified Afforestation. As Publisher Best of HR - Berufebilder .de® with an unique Book Concept, on Demand eCourses and News Service we share 15 years of Experience with our Customers (Samsung, Otto, State Institutions). By the Top 20-Blogger Simone Janson, referenced in ARD, ZEIT, WELT, Wikipedia .
Copyright: Artwork created as part of a free collaboration with Shutterstock. ,

Our anti-Amazon initiative is taking off. My three-part Article to the problems with the private sale at Amazon hereby comes to an end. The reason was that my readers Best of HR –®, Victims of similar policies, now want to seek a class action lawsuit against the Internet giant. Anti-Amazon Initiative Established: Difficult Communication with Anti-Amazon Initiative Established: Difficult Communication with

Text as PDF, book or eCourse on the topic or personal advice

Here writes for you:

Simone Janson Simone JansonSimone Janson is publisher, German Top20 blogger and Consultant for HR communication.


Important NOTE

This entry contains content and information that may be out of date, eg due to legal or statistical changes. Because it can still be helpful to get an overview of the topic, you can still find it here.

What does Amazon say?

Overall, showed little cooperative. By phone, only the customer service was available. However, he was not responsible - the department responsible for the Az Guarantee, according to the London staff, is only per eMail to reach. The customer service staff were only able to record and forward my complaints.

I received the following eMail from the department:

"As you've already noticed, you usually get by eMail an answer to your requests. That way, we want to make sure that you get the information as soon as possible, because eMails can also be delivered and read outside normal business hours. We ask for your understanding that a recall is only possible in an absolute exceptional case. "

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

Which conditions of participation?

Throughout the communication, repeatedly insisted that I had, when I sold at, the conditions of participation had accepted. So wrote the press:

"Our a-to-z warranty conditions specify when it will take effect - and one of those cases has just happened."

Easy access? Wrong!

However, in the corresponding eMail unspecified where these conditions are found. I therefore assumed that these were the conditions that the Az-Guarantee Department had referred to when you asked me to comment. "For details on the Amazon A to Z Warranty, see and in the Marketplace Terms and Conditions."

Not all relevant information available

It is problematic, however, that not all information relevant to me as a seller is on the corresponding sites: For example, as already mentioned, the terms and conditions for the Az guarantee contain the note that a guarantee can be granted if the Article does not arrive.

But the loss of the goods is nothing. A concrete reference is only found in the Az-Garantie FAQs, which is quite hidden in the Help under Amazon> Guidelines, Glossaries and FAQs. Here it is quite true in the middle of the site:

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

"Sellers are responsible for refunds, including lost shipments, damaged and defective goods."

An unofficial bulletin board

And finally, the press office drew my attention to the bulletin board for salespeople in a discussion forum, which seems to be less subject to participation but rather explanations about the approach - at least I understood the content of the site and therefore not as for myself especially since I would not have found the site if I had not been sent the link.

Here at any rate is quite concrete: "The seller is liable for a warranty claim in the case of a product that has not been received, if the estimated delivery date (EDD) has expired and the order has been shipped without item tracking. This principle applies to all orders. "

Amazon shrouds in silence

I have already written about the fact that one could also prove in another way that you have sent a program. However, I've wondered how to send an order at all with item tracking.

Because: Deutsche Post AG knows insured and uninsured shipments - but with all shipments you can apply for a shipment tracking in case of loss. I asked for extra - first at the post office, then at

Tip: Text as PDF (please read the instructions!) Download or for a little more Book on the topic with discount or eCourse book. Actions or news via Newsletter!

Neither has said anything to the contrary, but rather the conditions have been called and ultimately no longer responds. Logically, the money they had already drafted from me. Theoretically, therefore, I would only be able to assert my claims in court - and that would not be worthwhile with the small amount of the dispute.

Text as PDF, book or eCourse on the topic or personal advice

Offline download: Download this text as PDF - Read usage rights, Because we do not automatically submit the title of this text for privacy reasons: When buying in "interests" the title register if support is needed. After buying text exclusively Download at this URL (please save). Or for a little more directly an entire book or eCourse with this text buy, read on.

3,99 Book now

Your eCourse on Demand: Choose your personal eCourse on this or another desired topic, As a PDF download. Up to 30 lessons with each 4 learning task + final lesson. Please enter the title under "interests". Alternatively, we are happy to put together your course for you or offer you a personal regular eMailCourse including supervision and certificate - all further information!

19,99 Book now

Consultant packages: You want to increase your reach or address applicants as an employer? For these and other topics we offer special Consultant packages (overview) - For example, a personal phone call (price is per hour).

179,99 Book now

occupations pictures

You want to comment here? Please the Debate Rules comply, contributions must be unlocked. Your eMailAddress remains secret. More information on the use of your data and how you can counter this can be found in our Privacy Policy.

  1. To follow debate on this post
  2. All debates follow
  1. Ebers

    What is this for a SHIT with AMAZON. Can not this society be legally, ethically and politically prohibited?
    I would be for it!
    Yours sincerely Ebers

    • Simone Janson

      Thanks for the comment. Anger is understandable, but the language is ...
      However, you could start a petition to ban Amazon.

  2. Simone Janson

    #Blogpost Anti-Amazon-Initiative established: Difficult communication with

Post a Comment

Your eMail address will not be published. Required fields are marked with * .

JaI would like to be regularly informed about the latest promotions & offers Newsletter be informed.

I hereby accept the Debate Rules and the Privacy policy with the possibility to contradict the use of my data at any time.