Change is everywhere
Business is not the same in the general environment: the change is ubiquitous. Everything is constantly changing.
The one imperceptible, the other quickly. And yet, we are difficult with changes. Why? Because man seeks consistency and reliability. And because it is comfortable. As a result, changes are aroused by aversion, at least by skepticism.
Best performance conditional recognition
Notwithstanding this fact, business performance is always expected to be high. Changes are not to invite to rest, but to make improvements.
Therefore, the people confronted with it must feel well even in phases of pronounced changes. If their environment is full of appreciation, purpose and support, they can do their best.
The focus is on the human-to-business interface. The best processes and products work best with satisfied, motivated and dedicated people - the best.
The sustainability of such investments prove Companywho put passion and enthusiasm in these people. An 'ambience full of energy' spurs on more power. For example:
"A fool with a tool is still a fool"
A good heating engineer can not be recognized by the water pump pliers. This is almost the same for everyone. The good heating engineer can be recognized by how he puts himself into the problem of the broken burner or boiler.
How much knowledge, ability or experience he brings with him, what skill he has to elicit from the customer through a skilful question, when the problem first occurred and how it shows up.
Is broken really better?
For the heating company, a short, two-minute diagnosis is 'broken' is much more productive. The associated offer for a new boiler or burner is normally ordered in the order.
If the stove is out, it will be uncomfortable. The customer will not wait very long. Whether this approach proves to be sustainable or increases the customer's satisfaction must be seriously doubted.
Similarly, change projects in companies are accompanied from outside. The diagnosis “broken” requires little empathy. However, if the advice starts at the human-business interface, it is essential to listen carefully when companies report on their challenges.
The most accurate understanding possible of conditions, problems and constraints is an essential guarantee for the successful implementation of a change project. Accompanied by all levels, maldevelopments, resistance or even opportunities can be detected faster and embedded in the process.
Individuality instead of standard
A good consultant is characterized by the fact that he meets the individuality of the cases and their challenges with tailor-made solutions. Each customer must be picked up in his or her specific situation in order to find a solution for the business together with people.
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