7 Tips for the right attitude in conversations and in conflicts
If you take these seven tips to heart and use them on a regular basis, you will not only be afraid of potential conflicts in the future, but will also go into every kind of conversation with a lot of self confidence and the right inner attitude.
Start with as many opportunities as possible to apply these tips. You'll quickly see how their new way of dealing with conflicts becomes normal and how, with their personality and their new attitude, they can handle even difficult situations elegantly and sovereign master.
1. Be brave
It is part of the nature of man that he wants to be as popular as possible. The result is that many leaders no longer dare to even express an uncomfortable truth. But whoever makes many decisions will inevitably face resistance.
This can not be avoided and therefore can not be prevented. So, at once, take the thought of having to make it right for everyone (and certainly not at all). Not for nothing Franz-Josef Strauss already said: Everybody's Darling is Everybody's Depp.
2. Communicate respectfully
Especially in difficult situations true size is shown. The art is to formulate your own arguments quietly and confidently, so that the conversation partner as a person still feels valued.
Therefore, when conflicts arise, always separate the physical and the emotional level. Argue consistently in the matter, but always remain humane and respectful.
3. Focus your attention on the opportunities
Most conflicts are so difficult in their own imagination. This is mainly due to the fact that one focuses on the negative things. And in this case Murphy's law works: what can go wrong, will definitely go wrong.
Change your focus and you will change your results. Understand a conflict as an opportunity for positive change. Live this attitude every day, and your employees will follow them.
4. The art of saying "no"
Do you often agree and say "yes" to everyone and everything simply because it's easier for you? You should change this if you want to take your conflict management to a new level.
Train the ability to say "no" once. Search for specific situations in which you feel a little insecure. Look into the eyes of your interlocutor and then say calmly but firmly: "No". It's easier than you might think.
5. How you say something makes the difference
Of course, it is important to know what arguments you use and what rhetoric you use. But at least as crucial is the way you say something.
Pay attention to the tonality of your voice in the next conversations. What do you do at the end of the sentence? Does the emphasis on your voice go up, does it remain neutral or does it go down?
If you go upstairs, then that acts unconsciously like a question and a neutral end like a determination. If, on the other hand, you emphasize the last word of a sentence, it has the effect of a subconscious call and makes you feel confident and decided.
Of course, anyone who never makes a decision will not make mistakes. But nothing is so unsatisfying as a leader who does not want to decide. The more decisions you make, the more reliable you will become for your conversation partners, thereby creating clarity and orientation.
Faire and comprehensible decisions make you appear both sovereign and competent. And even if you make an unpopular decision, you will still appreciate the ability you have ever made.
So train your "decision muscle" and never miss an opportunity to make a decision, no matter what the situation.
7. Create clarity and reliability
And where we are already on the subject of decisions: Make a decision always immediately. In this way, you create reliability and clarity for your employees. Even if you have to make an unpleasant decision.
Leave the reluctance and excitement to the others and inspire your environment with your implementation skills.
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