As employees change structures: change management and rhetoric from below


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Your manager is pushing you in with another task, even though you are already totally “closed”. What do you say? We usually say things like, "How am I supposed to do it?" Although we know exactly that the supervisor cannot, wants and must accept this objection. So what to do? witted-anger-reaction-anger

Here writes for you:

Dr. Cornelia Topf Best of HR – Berufebilder.de®Dr. Cornelia Topf is a certified business coach and international management trainer.

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First rule: Never contradict!

Contradiction triggers a power struggle - and you cannot win it. Whoever disagrees loses. Therefore, always first: agree, accept, call. For example: “This is an ambitious project. That will certainly bring us far ahead! ”

The supervisor first shuts down two gears, because she feels understood. After: do not complain, but ask. Who asks, who leads. Also and especially the supervisor.

To ask something?

What you want to achieve. So not: "I'm already totally overworked!" Rather:

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  • Which of the old tasks are less important than the new ones?
  • From which can we say goodbye (us!)?
  • Which one do we want to put on ice?
  • What could we slim down?

Whoever asks, always gets an answer. You know that. You've heard or read this a hundred times. Why do not you practice it as often? Because the feelings come between.

Need for harmony and power struggle

Men feel: “What comes to mind? I'll show it! ” In one word: power struggle. This is understandable and unwise. Make it a habit to think before you start a fight. Make a conscious decision when it is promising to fight and when it is wiser to ask.

For women it is often the need for harmony: "Oh, I will somehow manage that ..." And then she does even more overtime and neglects the family. The mistake is that defending yourself is not automatically inharmonious!

From below structures in the Company change

Women can also defend themselves harmoniously: politely, but firmly. And even a little bit less harmony with the boss is still better than being in total disharmony with yourself, isn't it? In this way, decisive changes in the company can be achieved - for example in important areas such as customer service.

A manager recently complained: "60 percent of our customers consider our service hotline to be arrogant and unfriendly!" The employees in customer contact are not aware of any guilt. Not even when they say to a customer: "I'm sorry, but that's not how the technology works!" - "That's right!" Says the customer service representative concerned. And now?

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Arrogant master teachers

The arrogant customer service representative is right, objectively. But the customer thinks purely human: “What a damn senior teacher!” Note: Never tell a customer that he does not understand the technology or has an illusory price. Even if that's true: it looks arrogant.

It is better: appreciate your wish and then offer a solution; For example: “It would be great if our air cooling could do that. But liquid cooling may be more suitable for your application. ” Same content, different effect: the customer feels informed, not rebuked.

special treatment

What if the customer wants an extra sausage? Then “arrogant” consultants / salespeople say: “Where are you thinking? What do you think the development alone would cost? We don't do that, at most the cheap competition from Southeast Asia. After all, we deliver quality. Such a wish is seldom brought up to us by the way .. ”

The customer must understand this as rejection. It is better to accept him and his wish: “An interesting request. What do you need that for? Aha. We don't have a standard solution for this, but I'll sit down with our department X in a moment and see if we can find a special solution for you. ” How nice! You don't even have to present a solution. The customer is thankful if he is not brushed off.

Please take seriously!

People find their counterpart arrogant especially when they come with their complaints and are not taken seriously. Then “arrogant” people often say: “It can't be! Did you ever plug in your PC?

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It can't be because of our product! ” This is unprofessional: if someone reproaches you, don't beat back like a Neanderthal. Respond with understanding: “This is definitely annoying for you. I'm sorry." You are not agreeing with him, you are only giving him understanding. And he gives you a good grade and his turnover. Good business, don't you think?


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  1. REGIS GMBH

    Boss lead - 4 / 4: rhetoric from below by Dr. Cornelia Topf via BERUFEBILDER - Highly recommended FISVJZgz9W

  2. Thomas Eggert

    Boss lead - 4 / 4: rhetoric from below by Dr. Cornelia Topf via BERUFEBILDER - Highly recommended 430hlZv0Nf

  3. Competencepartner

    Boss lead - 4 / 4: rhetoric from below by Dr. Cornelia Topf: Your supervisor will not press you ... - Highly recommended IDwsLHEBud #Profile #Development

  4. Holger Froese

    Series - Rhetoric from below: Drive the boss! #Business
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  5. Competencepartner

    Series - Rhetoric from Below: Lead the Boss !: Your boss pushes you one more task ...

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