As employees change structures: change management and rhetoric from below



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Your supervisor will push you one more task, even though you are already totally "closed". What do you say? Mostly we say things like, "How am I supposed to do that?" Although we know very well that the supervisor can not, willingly and willingly accept this objection. So what to do? As employees change structures: change management and rhetoric from the bottom up-quick-anger-reaction-anger

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Here writes for you: Dr. Cornelia Topf is a certified business coach and international management trainer. Profile

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First rule: Never contradict!

Overview

Contradiction triggers a power struggle - and you can not win this. Whoever contradicts loses. Therefore always first: agree, acknowledge, go. For example: "This is an ambitious project. That certainly takes us a long way! "

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The supervisor first shuts down two gears, because she feels understood. After: do not complain, but ask. Who asks, who leads. Also and especially the supervisor.

To ask something?

Overview

That's what you want to achieve. So not: "I'm already totally overloaded!" But:

  • Which of the old tasks are less important than the new ones?
  • From which can we say goodbye (us!)?
  • Which one do we want to put on ice?
  • What could we slim down?

Whoever asks, always gets an answer. You know that. You've heard or read this a hundred times. Why do not you practice it as often? Because the feelings come between.

Need for harmony and power struggle

Overview

Men feel: "What comes to mind? I'll show it to you! "In a word: power struggle. That is understandable and unwise. Make it a habit to think before you break a fight. Decide deliberately when it is promising to fight, and when it is wiser to ask.

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For women it is often the need for harmony: "Oh, I'll manage somehow ..." And then she does even more overtime and neglects the family. The mistake: defending oneself is not automatically inharmonious!

From below structures in the Company change

Overview

Woman can also defend itself harmoniously: polite, but decided. And even a little bit less harmony with the boss is still better than standing in total disharmony with himself, right? In this way, significant changes in the company can be achieved - for example, in important areas such as customer service.

Recently, a manager complained: "60 percent of our customers think our service hotline is arrogant and unfriendly!" At the same time, employees are not aware of any guilt in their dealings with customers. Even if they say to a customer: "I'm sorry, but that's not how the technology works!" - "That's right!", Says the customer service representative concerned. And now?

Arrogant master teachers

Overview

Purely factually, the arrogant customer advisor is right. But purely human, the customer thinks: "What a damned senior teacher!" Note: Never tell a customer that he does not understand the technology or has illusory pricing. Even if that's true: that looks arrogant.

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It is better to acknowledge your wish and then offer a solution; For example: "It would be great if our air cooling could do that. But liquid cooling may be better suited to your application. "Same content, different effect: The customer feels informed, not rebuked.

special treatment

Overview

What if the customer wants an extra sausage? Then, "arrogant" consultants / sellers say, "Where do you think? What do you think, what would cost the development alone? We do not do that, at most the cheap competition from Southeast Asia. How finally deliver quality. Incidentally, such a wish we rarely brought to us .. "

This must be understood by the customer as a rejection. It is better to accept him and his wish: "An interesting inquiry. Why do you need that? Aha. We do not have a standard solution, but I'll get together with our X department and see if we can get a special solution for you. "How nice! You do not even have to come up with a solution. The customer is grateful if he is not abgewimmelt.

Please take seriously!

Overview

Above all, people feel that they are arrogant when they come with their complaints and are not taken seriously. Then, "arrogant" people often say, "That can not be! Have you plugged in your PC at all?

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It can not be on our product! "That's unprofessional: If someone blames you, do not beat back like a Neanderthal man. React with understanding: "That's certainly annoying for you. I'm sorry. "You're not agreeing with him, you're just understanding him. And he gives you a good mark and his turnover. A good deal, do not you think?


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  1. REGIS GMBH

    Boss lead - 4 / 4: rhetoric from below by Dr. Cornelia Topf via BERUFEBILDER - Highly recommended FISVJZgz9W

  2. Thomas Eggert

    Boss lead - 4 / 4: rhetoric from below by Dr. Cornelia Topf via BERUFEBILDER - Highly recommended 430hlZv0Nf

  3. Competencepartner

    Boss lead - 4 / 4: rhetoric from below by Dr. Cornelia Topf: Your supervisor will not press you ... - Highly recommended IDwsLHEBud #Profile #Development

  4. Holger Froese

    Series - Rhetoric from below: Drive the boss! #Business
    Commented on Twitter

  5. Competencepartner

    Series - Rhetoric from Below: Lead the Boss !: Your boss pushes you one more task ...

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