Understanding people reading directing: Non-verbal gestures & facial expressions


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Text comes from: Menschen verstehen und lenken: Ein FBI-Agent erklärt, wie man Körpersprache für den persönlichen Erfolg nutzt (2011) by Joe Navarro, published by Münchener Verlagsgruppe (MVG), Reprints by friendly permission of the publisher.
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The effect of nonverbal is greater than most people realize. And it affects our work practically every day.

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Joe Navarro Best of HR – Berufebilder.de®Joe Navarro was an FBI agent and is now a body language specialist.

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You are what you do: nonverbal behavior

Think about your job. In which office is chaos? Who is always late? Who wastes time on appointments unnecessarily? Who keeps typing something in his smartphone while others talk? Who do you never receive feedback from? Who is lethargic and always makes excuses for not doing his job? Who is one of the notorious chatterboxes (which, a frustrated and overworked employee once confided to me, are often called "oxygen thieves")?

I'll bet you can tell right away who's falling into those categories in your environment. Likewise, any colleague and client you work with can do so, with the exception of the lords themselves. They do not even notice the negative impact their actions have on their image. You may have some ability in certain areas, but in today's competitive world of work, there are certainly plenty of able-bodied people who, however, keep their offices tidy, arrive on time, prepare for appointments, and their colleagues Respect and work diligently for their salary. There is a correlation between etiquette and good nonverbal behavior in that both actively contribute to creating a pleasant atmosphere and paving the way for positive outcomes. Neatness, punctuality, conscientious work, courtesy and diligence are but a few of the many nonverbal behaviors that leave a lasting impression in a professional environment.

People register behavior and form an opinion

People register their behavior and form an opinion on this basis. And in a professional environment, nothing goes unnoticed: what time you get to work, how many cigarette breaks you put in, how much time you spend talking on the phone, how often you were on sick leave, how professional your job performance is, whether you are try to curry favor with your superiors and whether you are a hardworking, genial employee, or complain with fondness. If you believe that your fellow human beings notice nothing of this, then you are an incorrigible dreamer. All of your negative behaviors leave a deep, lasting impression that is unfavorable to you and your employer.

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Not only within an organization does you notice how you behave, outsiders also notice how you and your colleagues behave. For example, hospitals and other health centers are now being asked to hand out a questionnaire to patients just prior to their discharge (known as the "patient questionnaire for assessing inpatient medical facilities"). Of the 21 questions, two-thirds deal with non-verbal modes of communication, such as: Was the doctor attentive? Did the staff pay attention to your questions? Did it respond quickly to your wishes? And so on.

The power of calming with non-verbal signals

Therefore, you should be able to stand out from the crowd by learning the non-verbal behaviors that are calming and that will make you appear in the best possible light. Skilled self-marketing is essential these days; this is especially true since the triumph of the internet. When a few years ago it was the first universityprofessorWhen their students rated them online, hardly anyone took it seriously; But now companies are threatened with significant losses if bloggers comment on the lack of customer friendliness in their posts. Negative reviews can have a negative impact on sales, which is why Amazon.com works so hard to provide good customer service.

Why do we decide to entrust our money to a particular bank when the interest rates are the same for all financial institutions? Of course, our choices are based on the services offered, but also on factors such as a well-maintained building, advertising, popular ideas and, last but not least, the way we treat ourselves as customers â € "all factors that are not or only partially so Be conveyed through written or spoken language.

The world on the threshold of the door: the nonverbal signals of our environment

The most successful Companies understand the quiet power of aesthetics and leave nothing to chance, from the design of the foyer to the furniture of the managing director. Amazing 18 variants of white paint can be found on the exterior façade of "Caesar's Palace" in Las Vegas, the entire building is permanently cleaned and repainted in sections. Why? Because only a flawless appearance ensures high visitor numbers; After all, the selection of hotels in Las Vegas is huge.

The appearance of a building not only affects profit but also our behavior. Studies have recently confirmed the so-called Broken Windows Theory, which states that untidy area increases the likelihood of crime and anti-social behavior. After graffiti appeared in an originally tidy neighborhood and the streets were paved with carelessly thrown cigarette butts, the crime rate has been slowly but surely rising. So we should not believe that the outer appearance does not affect our actions and that of our fellow human beings.

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