Here writes: Gabriele Schranz

schranzGabriele Schranz is a partner in Schranz and Cerwinka OEG; Vienna - Zurich. After studying business administration in Vienna, she worked in management at the Berlitz language school in Vienna. Since 1993 she has been an independent trainer and consultant for communication, professional appearance, process optimization and personal development. She mainly oversees projects in the service, doctor and assistant areas as well as communication in hospitals. She also works as a university lecturer and has already written numerous specialist books on the subject of office management and professional communication.

  • Hierarchies vs. Error culture in companies: 10 tips for top-down management

    A culture of error not only requires a clear commitment from management, but usually also an actual and stable change in behavior. What is required of the employee “bottom-up”? Every employee must react quickly wherever possible and must not wait and see at the management. Errors must be correctly communicated by all parties involved. As already mentioned, Read more


  • Body language: this is how clothing helps

    In the course of its development, humans have learned to use weapons and tools. Tools support the activity of the hands, they represent the “extension” of our body. Power games at the conference table An insurance salesman learns in his first sales training to always calculate the premium amount in front of the customer. Incomprehensible documents automatically create a defense for the customer. Read more


  • Body language: suppress feelings and body?

    We learned to develop and refine our language. We have learned to hide behind beautiful words. But we have forgotten how to integrate our body naturally into our communication. Consciously suppress feelings? On the one hand we suppress certain movements, on the other hand we consciously encourage muscle movements, the effect of which appears to us to be positive - typical Read more


  • Body language: Distance in the team

    Depending on the conversation situation, we claim a certain space around us, into which the conversation partner should not penetrate. The invisible distance zone should be preserved in every conversation situation. Avoiding looks We try to push the other a little away from us by denying them direct eye contact. Even if we continue to talk to him, suddenly straighten out Read more


  • Body language: defense mechanisms

    Our shoulders are important building blocks of our physical defense wall. When we pull it up, we protect our neck, which is an extremely vulnerable part of our body. This is where our main lifeline flows and an attack on it can be fatal. Like a turtle If you want to withdraw from a conversation, you imperceptibly pull in your neck and shoulders. Read more


  • Body language: treacherous gestures

    If the other party's monologue becomes too long, we tend to nervously start drumming our fingers on the table. A clear stop signal that reveals our true thoughts. But actually we don't want to look at our cards… Just want to run away The drumming on the table is as if we wanted to say: “If you Read more


  • Body language: interpret handshake

    Greetings with a handshake are common in our latitudes. Their origins are clear: when we extend our hand to the other in greeting, we are also showing them that we are not holding a weapon, that we are coming with peaceful intent. Multi-layered greeting rituals But since we no longer think in the simple patterns of our Stone Age ancestors - "Weapon = enemy, Read more


  • Body language: keep your distance in the power struggle!

    Just as the lips shape our letters, our eyes and hands underline our speech through their movements. What we mean, we dress not only in words, but also in looks and gestures. And we are clearly showing, for example: Stay away from me. Threatening with looks How we communicate with our looks also depends on it Read more


  • Body language: smile as a weapon

    The mouth is our actual loudspeaker. The words come out as we “shape” the sounds with the muscles around the mouth. With some training, we can read from each other's lips without hearing the sound of the words. Simply close your mouth. Besides that, your mouth is also transmitting Read more


  • Body language: look instead of words

    There are around 20 muscles in our face that are only used to express our feelings. The finest nuances, which are often lost in “clumsy” words, can be visualized with it. This has advantages and disadvantages. Reactions are registered unconsciously. We use these muscles to react to external or internal stimuli. Often these stimulus reactions flit only for Read more


  • Dealing with mistakes in the team and the corporate culture [2 checklist]

    Actual errors are a burden for the team in which the error occurred. In order to avoid this, certain conditions should be met. Gaining trust In order to achieve a sustainable change in the culture of error in the company, both top-down and bottom-up action are required. A careless relapse into old ones Read more


  • Learning from mistakes: 12 tips for a corporate culture without a question of guilt

    The manager himself must visibly live the philosophy behind the error culture with full conviction! Willingness to rethink one's own leadership If there is a willingness to rethink one's own understanding of leadership and conflict, the leadership must become aware of what it can specifically contribute to the success of a new error culture. The required role model function can only be fulfilled if Read more


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